Reviews

Review Details

• Review fromKafka Denture Clinic k

  Date: 14/09/2023

  5 stars
  recently came across the review you posted about my business, and I would like to address some of the concerns you raised. I value all feedback and take it seriously as an opportunity for growth and improvement. However, after carefully reviewing your comments and the situation you described, I believe there may be a disconnect between your perceptions and the factual circumstances.I want to assure you that I am committed to delivering the best possible service to all my customers, and I am always eager to rectify any issues or concerns. In this particular case, it's important to provide some context. The patient in question requested a specific adjustment, despite my advice to the contrary. They were insistent on this adjustment and, at the time, expressed happiness with the decision.Sometimes, misunderstandings can occur, and perceptions may not always align with reality. Therefore, I believe a more detailed discussion would be beneficial in ensuring your concerns are appropriately addressed.I value your feedback and genuinely want to make sure you have a positive experience with my business. Please feel free to contact me directly so we can have a constructive conversation about your experience and work towards a resolution.Thank you for taking the time to share your thoughts. I look forward to the opportunity to address your concerns and ensure your satisfaction.

• Review fromSusanne A

  Date: 19/05/2023

  1 star
  I have never been treated by someone in a professional setting as I was treated by Cliff Kafka. I The dentures he made for me looked good and fit well until the last adjustment. When he did the final hard reline there was a sharp section on the inside of the upper dentures' gum line by the last molar. I asked him to smooth it out as I spent most of the day rubbing my tongue on it. He smoothed down the whole back molar so much that the back top and bottom molars do not even meet and there is a large gap between them because the top back molar is now barely there. There are absolutely no grooves left in the tooth - he filed it down so smooth that it's looks completely worn down. I should note that I have been a care aide for 24 years and have seen and handled thousands of dentures and even the 10 year old dentures were not as worn down as these. When I pointed this out to him and told him I was not happy with this since I paid a lot of extra money for the best dentures with the upgraded teeth and wanted the tooth replaced, he shouted at me that he filed it down because I told him I was biting the inside of my cheek. I never once bit my cheek with these dentures and when I told him that I never said that I did, he got extremely angry and shouted at me that he has made dentures for years and he knows best. He was rude and very aggressively yelling at me to get out of his office while pounding the front desk with his fist. I asked him to please stop as he was frightening me. I asked him to please replace the tooth on top denture and was told to go to someone else and have them fix it by both ***** and *****. He was fine and friendly to deal with when told him that I loved the dentures, however, when I told him I wasn't happy with them he got rude and very angry. I'm 57 years old and have never been frightened and reduced to tears by someone in a professional setting as I was by this so called professional. Absolutely appalling and shocking behavior by a professional.