Business ProfileforWolff’s Plumbing

Had a new water heater installed in 2019 by this company. Recently, our CO detector went off and the fire department and gas company detected high CO levels in our furnace room. It was discovered through this process that along with ann issue with our furnace, our water heater was improperly installed/ it was not installed to code or the manufactures instructions. It was not properly vented outside and incorrect piping type and size was used. The lack of venting can cause backdrafting which can be harmful. It is thought that our CO levels were elevated for some time- both our children suffered significant neurological events in the days leading up to our CO detectors going off. The water heat manual very clearly states the danger that can result from not venting the unit and using the correct fittings. When we contact the company, he said he would come and fix it but would charge us $200. We declined because 1) we shouldn’t need to pay extra to have them fix their error 2) we did not trust their expertise given the errors that were made during the initial installation. It cost us $800 to have the heater reinstalled and all the pipes and fittings replaced to meet code and the manufacturers requirements. When we informed this company of the cost, the risk that their error put on our family and the documented health impact the owner stopped responding to us.