Complaints

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• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired ***** and his crew to level my trailer. He quoted me $2200 initially, he upped that to $4000 once he actually started working and then charged me another $2500 (which he insisted on having in cash to avoid GST) for the rest of the materials and to finish the skirting. In total almost $6000 for only part of the work I was told would cost no more than $4000. That was February 14 2022, he told me he would be back around the end of May once the ground has thawed and dried to finish. He never came back. I called and he said he was busy and would be around closer to Canada Day. He never showed. I texted him several times and nothing. I finally spoke to him on November 2nd and he said he would be here in about 2 weeks as he was transporting and leveling trailers to a reservation. He again never showed. I called him on December 23 and demanded either he finish the job he has been prepaid for or I want my $2500 back. No response has been forthcoming from ***** or any agent of 2253226 Alberta Ltd. I have records and photos (some provided by his crew members) of the work he did finish as well as the E-transfers and withdrawals he was given. I do not recall being given an invoice or receipt either.

  Business Response

  Date: 10/01/2023

  Hello, thank you for reaching to us.

  I am really sorry that you haven't received your invoice and I already sent it by email again and uploaded here. 

  The levelling of the home initially was estimated  close to $2230. I uploaded that here. There was additional work requested by you once we were on the site. We can see that in the invoice too. 

  The additional to levelling the home was resloping sewer line, insulating the sewer line, insulating the water line, securing the gas line, providing the fan for air circulation, framing the skirting and applying the plywood for skirting. For all of this additional work we provided the materials and all of the work was completed on February 15. 

  Your home was safe and leveled, sewer and water line was insulated, gas line was secured and skirting was done. There were no complaints from you for the work performed. 

  Please review the invoice uploaded and sent to your email.

  thank you again and have a nice day

  Customer Answer

  Date: 11/01/2023

  
  
  Complaint: 18713439
  
  
  
  I am rejecting this response because:

  The invoice presented is fictional, I have never seen this or any other copy of an invoice. The "additional" work was not my choice, these were things I was told had to be done. I just wanted my home levelled, of which you only did the West side. The insulation , water lines and fan were all items you told me has to be done. The skirting boards don't even come to the ground and we're cut without removing the snow, they therefore are jagged and look shoddy. The invoice also shows that GST was charged, something ***** told me he could avoid if I paid cash. This invoice tries to hide the additional funds given and fails to address that I was assured you would return and complete the work I have already paid for. I would welcome an independent inspector to survey the work done in order to compare with the invoice. I have given you money for materials and labour not performed, bottom line.

   

   

   

  
  
  
  Sincerely,
  
  **** *****