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Business Profile

Auto Insurance

Surex Insurance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Insurance.

Complaints

This profile includes complaints for Surex Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

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Surex Insurance has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:21/02/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was using Surex as my broker for Travelers auto insurance. This was a big mistake. Not only did they never respond to my communications, they didn't even have an active policy for me for a few weeks without even telling me! Imagine if I had gotten into an accident and tried to make a claim through my insurance.. then they proceed to tell me I would have still been covered. Sorry, but that's not how it works in the world if you don't have a policy in place!The communication with anyone there was absolutely ridiculous - left hand not talking to the right hand and caused us much stress! Then they proceed to tell us that they're raising my premium which I simply can't afford and so I canceled it.. now, months long after I've moved on to another company that I can afford and have a good relationship with, Surex is claiming that I owe them over $300?! I don't think so! Not only did they hide facts from me while I was insured with them, they didn't even tell me anything about my policy not even being active until I noticed the money for the payments weren't leaving my bank account and they're like.. oh! Yeah by the way, you weren't covered that's why we didn't take from you! so casually like my life didn't matter at all!So after the frustration and stress I went through with them, they still won't leave me alone! If anything I should be getting compensated for everything that they put me through! Drop this money grabbing lie you keep trying to push onto me and leave me alone!Surex/Travelers Insurance are absolutely terrible!!!

    • Initial Complaint

      Date:20/02/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Condo insurance that was cancelled in December 2024. Business continues to withdraw money from my account. Contacted the compnay * times regarding this. Signed * documents stating the account has been cancelled effective dec *******. Business tells me it has been handled but instead takes money out of my account again. No refund has been issued. I have placed a temporary stop payment on my bank account so they can not access funds but my banking institution has made it very clear it is temporary and if surex attempts to take the money again it may go through. I want this company to stop effective immediately & issue a refund for anything taken out of my account post December.

    Surex Insurance is NOT a BBB Accredited Business.

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