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Business Profile

Window and Door Installation

All Weather at Home (Edmonton)
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early July we contacted All Weather to provide pricing for us for a new entry door as part of a renovation. My typical supplier was giving me a lead time of 9-12 months which was totally unacceptable, so we were very happy to hear from All Weather that we could get the door we wanted for a decent price, and installed on October 12th. On October 6th I reached out to confirm the installation date and was informed that it was April 19th. April, not October, April.

    Now, I work in this industry as a designer and am quite familiar with what is happening here, but it has become abundantly clear that companies like All Weather and other major window suppliers have essentially given preferred build slots away to their major customers, and have totally screwed guys like me in the process.
    Had I not reached out to confirm the install date, I am unsure of what the plan was going to be to deal with this. I now sit here with a plywood insert and unsecured construction door going into winter, with a 7 month old baby in the house, and little to no resolve from All Weather. To tell me nothing is available for another 6 months is simply to tell me nothing is available - for me - for 6 more months. Don't be fooled into thinking nobody is getting their product, its just all a matter of who you are and how important your account is to them. Overall this has left a very bad taste in my mouth and will not be giving All Weather a single dollar of business in the future. A bit of honesty goes a long way, and telling me the supplier has zero front doors coming off their line until April is total nonsense. Be better people, and remember that the ******* and the Brookfields of the world all started somewhere too.

    Business Response

    Date: 18/10/2022

    Good morning,

    It is unfortunate that these delays have occurred, but they
    have been out of our control.
    Our door slab vendors have put many low volume styles on
    extended lead tomes to focus on high volume units and this customers door style
    is victim to this.
    Customers are free to confirm this statement with the
    vendors directly.
    We can only provide the material available to us.
    If the customer would like to select a different door, we
    would be happy to expedite the transaction for them as we appreciate the
    frustration this has caused.
    Alternately, we can offer a full refund if they do not want
    to proceed.

    Best regards,

  • Initial Complaint

    Date:27/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 2 front,windows
    The one on the main floor with a smaller,opening. I am not able to close it
    All i am getting is the running around from them

    The upstairs. They could not match the moulding so the patch it up with silicone
    Terrible service. I,will call they every day from now

    Business Response

    Date: 28/09/2022

    Good afternoon,

    We reached out to Mr. ****** today and have had his window adjusted.  Additionally we have ordered an new parts and booked an appointment for October 19th to replace.  We continue to work with the customer and it is our goal to have the issue with the casing resolved on the same day.  

    Best regards,

    Customer Answer

    Date: 02/10/2022



    ****** ******** *******



    I have reviewed the response made by the business in reference to ********* ** ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** ******

    i guess I have to wait what they going to do on October 19

    nothing has been repaired yet

    thanks 

    ****

All Weather at Home (Edmonton) is BBB Accredited.

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