ComplaintsforEPCOR Utilities Inc.

• Initial Complaint

  30/07/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hello, back in January 2020, I signed up for Epcor electricity services. During 2020, my bills, at the highest when I would plug my car in winter, they would be $75.00 at the most. I had taken all the steps to minimize my usage. lightning, and I didn't have appliances going on except the small apartment fridge, and a small freezer. Suddenly, as of January, they fired up to almost double the price. I had been paying on time, and they were even double charging me. When I called them about the issue, the agent who took my call, basically Gaslight me, and would not give an explanation as per why my bills had gone so high. Instead, he offered me that if I went into a fixed monthly payments that my bills were going to go down as much as half the price. However, it was untrue. When I received my next bill, my bill was three times higher plus the previous month. At that point, I called them, and told them that I would not pay an extra penny till I had resolved the issue with a third party.

  Business response

  10/08/2021

  We have been unable to obtain consent to release account information to the Better Business Bureau.

  
  Sounds like there may have been an increase in rates which would be likely a Encor floating rate and/or one or more multiple month billing periods. We are only able to bill Customers for the product they accept.

  Customer response

  10/08/2021

  
  Complaint: ********
  
  I am rejecting this response because: The answer is not acceptable.  And I refuse to speak over the phone to negotiate with any one because what the agents do over the phone is gaslighting me, being argumentative, and basically want to force me to believe what they are doing or saying. Besides, to erase traces of any records, the last few times that I wanted to compare bills, I could not see bills online. Thank God, I downloaded some of them prior to them  removing records of bills. ********* ******* ********* *** **** ******** ********* ** ***** ** ** ***** ****

  I will only agree to talk to them, if they leave a message detailing the reason of their call and agreeing to modify my bill. Other wise, I will not talk to anyone because what happens to me after I finish having a call with them* ** **** ** ***** ******** **** *** *** * **** ***** ** *** ** *** ****** **
  Sincerely,
  
  ******** *****

  Business response

  10/08/2021

  We have left a voicemail message to gain consent to release information to the Better Business Bureau. Once consent is obtained we can comment further.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩