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Business Profile

Towing Company

Auto Rescue Towing Service Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April *, 2025, at approximately **** PM, I parked my vehicle at ********************************************************. My nephew, and I unloaded a TV and transported it to the ninth floor using my dolly. After unloading the TV, I returned to the parking lot with the dolly and observed an Auto Rescue tow truck connecting to my vehicle, preparing to tow it.The driver directed me to call the number displayed on the tow truck. At **** PM, I contacted Auto Rescue Limited, and the representative informed me that my vehicle would be disconnected from the tow truck if I paid $***.**. I expressed disbelief and asked for clarification, to which he responded that the charge was for illegal parking. I explained that my vehicle had been parked for less than ** minutes and attempted to negotiate a lower fee, given that the vehicle had not been moved. This entire ordeal, involving multiple calls to the police and *************** resulted in a delay of about one hour, during which my vehicle was effectively held until payment was made. At 8:14 PM, I contacted Auto Rescue Limited to pay the fee and retrieve my vehicle. The representative then informed me that an additional hour's fee had accrued, raising the total to $********* nephew, attempted to reason with the representative but was unsuccessful. Ultimately, my nephew used my credit card to pay the fee of $******.The invoice (#*************, Call #*****) I received is incorrectly addressed to ******************. Additionally, the invoice states that my vehicle was towed from ****************************** to ************************************************************************************, which is inaccurate as the vehicle was not moved from its original location.The condominium board of directors has issued clear instructions, attached to the invoice, stating that vehicles can only be towed after 30 minutes and that photographs of the vehicle must include a clear timestamp. None of these requirements were met in this instance. Pictures provided have no time stamp.

  • Initial Complaint

    Date:10/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company illegally towed my car and refuses to give it back or allow me to get the belongings from inside of it. They are also charging me for storage while they do it.

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today i had a doctor appointment at 11:45 am and i made myself ready , when i approached towards my parking spot at 11:20 ammy car was not there. Upon checking my airtag i figured out car has been towed by the company. When i called them they confirmed it is towed and the reason it was towed is you parked the car in 304 parking spot and my parking spot is 301. I said that is not possible can you send me the picture of the parking and they said no they cannot send me anything. I just went there taking an **** for 18$ and paid the fees whatever they asked for and took an invoice from them which mentions wrong address of my apartment building which they have pit ******************************************* my address is ****************. I called them and they hung up on me thrice. I than recorded it with another phone I saw their ****** review which you can also see and you will get to know this is a bussiness based on scam. I want my money back as i am on income support and i cried the whole day. Even called police but they said i have to report you guys.

  • Initial Complaint

    Date:15/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the night of February 13th, 2024 this company unlawfully seized and towed my visitor’s vehicle from the visitor parking lot. We displayed the tag in the window and sent the correct email with all vehicle information required. The following morning when it was discovered the vehicle was towed without legal authorization; we attended the lot and the workers simply said we could take the car without making any payment. There was no apology and instead was given an excuse that the employee that made the tow was on her first day working alone and did not know how to check for the email that matches the tag displayed in the window. My visitor and I were significantly late for work to deal with this situation and the employee was completely dismissing to us and avoided any level of accountability. This lack of professionalism is beyond inexcusable when you are doing detrimental damages to people’s livelihood. Not to mention it is vehicular THEFT if you do not have legal cause to take someone vehicle! This company needs to be audited and further investigation into their day to day operations!

  • Initial Complaint

    Date:20/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle Kia seltos Licence plate ** **** was towed away from the ***** ****** ******** **** ******* ***** ******** ******* on March 16 after 11pm
    It was towed because it was parked in visitor parking and needed permit after 11pm that I didn’t .
    I went to pick up my vehicle next morning on March 17. After paying $271 when I went to get my vehicle I noticed the back left side bumper was damaged .
    I clicked the pictures and went to the office they denied at the first place. I am 100% sure it was damaged in their possession.
    Because the picture taken before towing doesn’t show any damage.
    I ask them to get it fixed and they denied .
    I need to get it fixed .

Auto Rescue Towing Service Ltd is NOT a BBB Accredited Business.

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