Business ProfileforIntuit Canada ULC

I filled out my taxes on April 15th, 2024 on Turbo Tax and paid $133 before the taxes were filed.I could not complete them that day on time, because I did not know my 2022 AGI. I attempted to reach customer service, but it was after hours and I only had access to the robot-automated response.I filed with a different company that was able to give me my AGI.I later contacted Turbo Tax customer service to be refunded, since I did not complete filing with them.They disclosed that before I paid, I agreed that I was satisfied with the product -under the impression that my taxes were completed, I was. But then, I was informed my taxes were NOT complete until I entered a PIN or 2022 AGI.They refused the refund.I asked for a manager, and was informed there is not management that customers are able to speak with, and there was nothing that could be done.I also started filing with Turbo Tax under the false pretense that my Federal Return would be free to file.It was not until the end that I was informed I had to pay $69 for filing Federal returns.At that point, I just continued because I already spent all the time filling out the forms and I was limited on time, and would not have had time to complete with another company.I did some research and saw so many other people had similar issues. I found one review that listed a different customer service number (this review will not allow me to enter it)I called and explained again what happened. I was offered a refund on the Federal since I had such a basic return (but any little extra thing will automatically make you upgrade to deluxe, is what I was informed).After some negotiating, and reiterating that live customer service was not available at the time I needed, I was finally offered the full refund.But what a shady company to make customers "agree to satisfactory service" before the process is complete - and then s**** them over and refuse to refund because you "agreed" you were satisfied with the product.