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Business Profile

Security System Monitors

Liberty Security Systems Inc

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Liberty Security Systems Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Liberty Security Systems Inc has 3 locations, listed below.

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    Customer Review Ratings

    2.68

    Average of 28 Customer Reviews

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    Review Details

    • Dennis

      Date: 01/04/2023

      ***** the sale person is very helpful and excellent. She responded to my request my fast. I am very happy with her excellent services.

      Liberty Security Systems Inc

      Date: 09/04/2023

      Thank you for your review, we are grateful that you took the time to share your wonderful experience.

    • Mario P

      Date: 13/03/2023

      I had a appointment problem and Liberty phone centre made the problem go away and gave me 1 month free monitoring Very fast solution to the problem

      Liberty Security Systems Inc

      Date: 19/03/2023

      Glad we were able to assist you promptly, your experience and safety is our top priority.

    • Leanne C

      Date: 28/02/2023

      They were very helpful and informative. when I needed to cancel they gave me options but were not pushy.

      Liberty Security Systems Inc

      Date: 10/03/2023

      Thank you for the review, we've appreciated your business!

    • John B

      Date: 18/01/2023

      You have over 50% of your customers giving you ratings of 1 or 2 stars !!!!!!!!This is a very negative rating

      Liberty Security Systems Inc

      Date: 23/01/2023

      While 1 or 2 stars is perceived as negative, we like to see them as solution opportunities. Unfortunately ****, I'm unable to pull up account in our system with the information you provided. If you do have an account with Liberty Security please give our Customer Experience Manager a call at ************** and she will be happy to assist you further.

    • Ron L

      Date: 22/12/2022

      Our contract is ending and when we contacted Liberty we received excellent service from the Loyalty team, along with the current Boxing Week deal. We have been with Liberty for 5 years and have been satisfied with the service.

      Liberty Security Systems Inc

      Date: 23/01/2023

      Thank you for the wonderful review. We are happy to be your provider of choice and look forward to protecting your home and family for years to come.

    • Marlyce M.

      Date: 06/12/2022

      We entered a contract for 2 years with this company. Our contract is now up and they are still trying to take payment from us. Telling us we have to pay a monthly fee for a service we do not even have. They are refusing to complete the cancelation and told us if we don't pay they will keep charging us monthly. As we are now going month to month since our contract of 2 years is complete We have called numerous times and they refuse to stop billing us. We also had to put a stop payment on our account because they were double debiting us at one point. We have no service with this company anymore but yet they still are trying to make us pay. Consumers beware. They wouldn't be getting a star if it was up to me.

      Liberty Security Systems Inc

      Date: 12/12/2022

      I appreciate you making us aware of your negative experience. I see that your husband has been in touch with one of our Loyalty agents and I trust they will be able to come to a resolution.

    • Mark D

      Date: 10/11/2022

      In my case excellent customer service relations (*******) who listened carefully to my issues regarding an unsatisfactory service call and arranged for a prompt second call (the next day) which was excellent was appreciated.

      Liberty Security Systems Inc

      Date: 22/11/2022

      Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and the community.

    • DEREK J

      Date: 17/08/2022

      Easily the worst and most frustrating company to deal with. Signed the contract remorsefully. System wasn't even installed correctly. Ended up not working all together after two months. The contract states they will fix it, but they will do everything in there power to NOT do service calls. Left broken for months. We had a newborn and the unprofessional installation was a real hazard with the exposed chords. Now separated and moved, I'm still paying ******************************************** November.TL:DR Make sure to read the EXTRA FINE print of your contract. Even then, they will do everything in there power to challenge your rights.I also just talked to a rep and she stated "we do not have a system to notify us that our clients' contracts are up. Therefore, we don't "reactivate" your contract, but continue charging you monthly until notified".Make sure to stay on top of your "5-year contract" end date or you will be charged.

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