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Business Profile

Process Server

YEG Process Serving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Process Server.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Hired YEG Processing as a server to serve a civil claim on May 29th (for a woman I am sueing for $5000). They told me this was done the same day and even relayed how she responded. Fast forward to end of June I was at the courthouse to file paperwork regarding a restraining order on the same woman and I figured I'd double check on the civil case. They had no record of it being filed. I called the process server and they said they served her but the filing was a mix up and they'd correct it, so I had them serve her for the restraining order. The next day they told me they had served her and that she recognized the process server and threw the papers at them. When I received the copy of the affidavit they had dates crossed out and changed to May 29th which seemed odd. Early July her lawyer had submitted an affidavit to have the entire case dismissed due to never being served in May and during our restraining order court appearance they accused me of perjury for lying about serving her. This brings me to this week where I asked them to provide proof / a statement that she was the one who was committing perjury after several follow ups I get a long winded email about how they did Infact screw up and she was never served and they changed the dates because they thought it was a mistake. THIS IS PERJURY. They said they mailed me a refund cheque but I demanded they cover the full amount of damages I was sueing her for / any related legal fees since my case will be dismissed and she could come after me for legal costs. Now I've been advised to settle/ drop the lawsuit and she has threatened to come after me for her legal costs if I Don't due to the false filing ect.

    Business Response

    Date: 16/08/2023

    Mr. ******* was sent the attached refund in the amount of $294.00 as promised. It is evident, Mr. ******* has not deposited the refund cheque in order to make this complaint.

    As for the remainder of Mr. *******'s complaint, we are unable to make reference to it at this time as the matter is currently before the courts being heard early September, as such, there has been no determination made by the court as Mr. *******'s complaint insinuates. Furthermore, this matter is being reviewed by our legal team and our lawyer will be in contact with Mr. ******* in due time. 

YEG Process Serving is NOT a BBB Accredited Business.

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