Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          It's A Dog's Life has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileIt's A Dog's Life

            Pet Grooming

            Contact Information

            7117 77 Ave NW

            Edmonton, AB T6B 0B5

            Visit Website
            Email this Business
            (780) 432-2275

            Business hours

            6:30 AM - 6:00 PM
            Business Hours
            6:30 AM - 6:00 PM
            6:30 AM - 6:00 PM
            6:30 AM - 6:00 PM
            6:30 AM - 6:00 PM
            6:30 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 4:00 PM

            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview


            PET GROOMING

            Business Details

            Location of This Business
            7117 77 Ave NW, Edmonton, AB T6B 0B5
            Email this Business
            BBB File Opened:
            3/11/2000
            Years in Business:
            26
            Business Started:
            1/1/1998
            Business Incorporated:
            28/2/1998
            Number of Employees:
            15
            Alternate Business Name
            • It's a Dogs Life Ltd
            Hours of Operation

            Primary

            M:
            6:30 AM - 6:00 PM
            T:
            6:30 AM - 6:00 PM
            W:
            6:30 AM - 6:00 PM
            Th:
            6:30 AM - 6:00 PM
            F:
            6:30 AM - 6:00 PM
            Sa:
            8:00 AM - 6:00 PM
            Su:
            8:00 AM - 4:00 PM
            Business Management
            • Iness Moore, Owner
            Contact Information

            Principal

            • Iness Moore, Owner

            Customer Contact

            • Iness Moore, Owner
            Additional Contact Information

            Fax Numbers

            • (780) 432-2661
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            27/10/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I brought my dogs in for grooming, I was charged $217 dollars for one large and one tiny three pound dog, I was not allowed to see them prior to payment. They both looked horrible, my tiny yorkie was completely shaved despite coming in with the exact haircut expected and only needed a clean up. The large dog had multiple clipper marks and his head was not finished at all. I provided photos of this dog with the haircut that was wanted. The groomer even blamed him for her bad cut. I reached out to the business, who did not even bother to reply, I want a refund as I absolutely did not receive what was paid for. For this price, the job should be immaculate. I usually pay $120 for my two 100 lb dogs to be groomed
            Read More

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kristen K

            06/09/2022

            I have been taking my ******** to Its A Dogs Life since 2016 (since my dog was a puppy). I board my dog semi-regularly, she has been at daycare hundreds of times, and been groomed/bathed multiple times (shes pretty low maintenance so I do it myself most of the time). In addition, shes been boarded last minute/in an emergency several times, which is something that is truly invaluable to me. I have never had any issues over the years, and the staff has truly gone above and beyond many times. Even with some staff changes over the years (which is understandable over nearly 7 years), the owners have created a family culture where the dogs simply come first. A close second is their customer service, which is unparalleled. No matter what is going on in my life, IADL has been consistently reliable on helping my dog live her best life. I cannot say enough good things about this place and will be a forever customer. In addition, their retail prices are very competitive, they support local and their points reward program is amazing!
            Read 1 More Customer Review

            Local BBB

            BBB Canada's Northern Capital Regions and Quebec

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.