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Find a Location

Rally Subaru has 1 locations, listed below.

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    Business ProfileforRally Subaru

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview


    AUTO DEALERS 

    Business Details

    Location of This Business
    5220 Gateway Blvd, Edmonton, AB T6H 4J7
    BBB File Opened:
    10/5/2002
    Years in Business:
    35
    Business Started:
    1/1/1989
    Type of Entity:
    Corporation
    Number of Employees:
    39
    Alternate Business Name
    • ERS AUTO LTD
    Business Management
    • Mrs. Krysta Dupuis, General Manager
    • General Manager
    Contact Information

    Customer Contact

    • General Manager
    Additional Contact Information

    Fax Numbers

    • (780) 989-0718
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/01/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    My 2001 subaru outback was taken into the shop for fuel system diagnosis. First I point out this vehicle was lifted 2 times by a tire shop and a local mechanic shop with no damage, reciepts can be provided as proof of what I say. Rally Subaru's mechanic lifted this old car by the body instead of the suspension system which caused the body to be crushed in 4 locations. This has now made this old but good car a write off. I was not offered an apology/compensation for the damage they caused ,instead given a bill for over $400. This was the only form of transportation I had to get my autistic daughter around. My brother is a mechanic for over 25years and told me this was a mistake by a young mechanic and the car should have never been lifted by the body.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mark V.

    1 star

    11/08/2021

    How i wish that i can give less than 1 star , dont buy from this dealership and try going to city subaru at west side , they got this ******** ****** named ***** that have a *** attitude , so heres what happened our truck is sold and my subaru wrx has blown engine so im in need of a car going to work so we went to rally subaru to get a new 2021 wrx everything is smooth with sales " huge thumbs up for ****** hes a good guy and talks good " so after that its the finance section , this is where this ***** came in he sounds like hes so bored at work and with attitude and **** , super unprofessional , i phoned him while im at work asking about the car and he explained that they are so busy so i cnt get the car until thursday even tho i told them i need the car because i need it to go to work " which not my problem if you are busy then hire more people then " and he even ask how can i go to work then without a car with an attitude tone like its not your business , so before i end the call i ask him if theres a freebie for getting a new car like winter tire or winter mats and he said you know that cost 2000$ right ? Like can you just say it in a nice way instead of saying that why not just say oh im sorry we cant since its expensive , guys just go to city subaru for your new or used car purchase

    Local BBB

    BBB Canada's Northern Capital Regions and Quebec

    BBB Reports On

    BBB reports on known marketplace practices.

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