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Business Profile

Mattresses

The Mattress & Sleep Company

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for The Mattress & Sleep Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Mattress & Sleep Company has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • VIRGINIA M.

      Date: 02/11/2025

      ******** ** health hazard. I am 100 pounds senior with a ******** dollars, sagged, mattress. The Mattresses & Sleep Company cheats, dups and deceives naïve and trusting consumers/customers: The first deception, on me, by The Mattresses & Sleep Company was that I had to return their suspension base with ******* price tag because the base was broken. On a corner of the wrapping bag, it had a sticky note marked “returned” with a date on it before my time. Around 7 months sleeping on my new Copenhagen mattress I noticed extreme sagging. I call the company and I got instructions such as: put the top cover, with no heat, in the dryer and it will come up. And, turn the mattress around your problem will be solved. I did everything they told me to do. Another 7 months later, the other side was sagged too. Then, I was told to replace the 2nd latex’s layer foam for the top first latex layer. On October 28,2025 I went to the store in person and the answer was the same. Now, I have to go to a chiropractor because I have back-ache due to my very bad, *********, mattress. Although The Mattress & Sleep Company gives a 10 years warrantee the managers are; defensive, condescending and avoid taking responsibility.

      The Mattress & Sleep Company

      Date: 05/11/2025

      This is an ongoing issue that we are engaged with the customer to look into and try to offer solutions, just today Nov 5th ***** our store manager from ************* is scheduled to visit the client to see what we can identify to help. I will say that it is evident from the clients photos that the mattress has about 1.5 centimeters body impressions which is very normal for a mattress with quilted wool in the cover. Almost all mattress companies need a 1.5 *inch* body impression for it to be considered a warrantable defect. This mattress has coverage for each individual layer which will be inspected and the firmness possibly changed by re-arranging layers. 



      There are no promises that we have made that have not been kept - it is regrettable if a base with damage was sent out - this would never be done intentionally - such products would be marked down and sold at a discount (retail on this base at the time was ****) - we did however, return the base without qualms and with apologies for the mix up on our part. 

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