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Business Profile

Lube Services

Mr. Lube

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:28/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Feb* ***** took our vehicle to Mr. Lube for oil change. During oil change they removed and checked engine oil filter. When they returned filter to the vehicle it was replaced backwards. June **** driving vehicle on highway and it abruptly began losing acceleration then later that evening we couldn't get vehicle to stay running at all. Called ****** for a service appointment which was scheduled for a week later. Service Tech diagnosed that the filter had been replaced backwards causing dirt/debris to be blown into the engine. We took this information to Mr. Lube asking for reimbursement for cost of repair and tow ($******). Spoke to Asst. Manager, then Manager, then District Manager and now can't get anyone to return calls. We tried calling and emailing head office with no response at all. We can provide documentation/proof from ****** Service (including the filter in question) as well as all receipts.

Mr. Lube is NOT a BBB Accredited Business.

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