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Business Profile

Furniture Stores

Structube (Skyview)

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a sectional sofa from Structube ****** and it was delivered on October ****, 2024. The total purchase was $********. In January 2025, * months later, I reached out to Structube as all of the zippers had broken off of the cushion covers, causing the underlying cushion to be exposed and begin to rip. The couch was advertised as having washable covers, so having all of the zippers break after 1 wash was surprising. After being bounced around between representatives, being told we needed to provide additional pictures and videos, our claim being prematurely closed, and * follow up emails, we were told today that our claim was denied.We are now left with a nearly $**** couch that is becoming increasinly damaged due to the exposed foam cushions. The covers won't stay on the cushions due to the broken zippers, and the cushions slide off of the couch as without the rigid fabric of the covers, they don't stay in place.This is an incredibly expensive couch for such poor quality - not to mention we only had * months of use before it broke. We are requesting replacement covers for our cushions - that is all, and to deny us such a small cost on their part is unacceptable.

Structube (Skyview) is NOT a BBB Accredited Business.

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