Business ProfileforFirstonsite Restoration Ltd.

I am a multi property owner who first hired FOS in Sep 2020 for an Airbnb flood. The beginning it was going smoothly. Came and took the floors and walls out and started running fans and drying everything out. Dec.1 I had to contact *****, the ** at the time, regarding the fans that had been running for 2 1/2 months. No one came back. Dec.4 they came a got fans and left the window in the basement completely out. It was -30 I. Dec in ********! Not only Electric bills, pipes free, mice come in and crime happens. My tenant put the window back in. *** paid a portion of my tenant electrical bills for the three month they disappeared. Months later they finally finish. Or so I thought! They covered the back flow vent and built in vacuum with a wall, lost head main piece to my vacuum and just drop the furniture without putting it back together. About two months later all the trim around the doors and the baseboards started bowing. They were all coming off the wall. Again back to flight to get the repairs done. NOW the BIG one! I started to notice that the new flooring is turning red. It has been almost two years now. *** has sent out **** the second **, ***** is gone now, to test the floor 3 times for moisture and ZERO. They even took a piece out and tested it! No moisture! They are saying its moisture. I have been told twice by past FOS employees that it's likely a glue issue. They more than likely ran out of glue and used the wrong glue for the flooring for the second half of the suite. The last ** **** who did all the testing even emailed this. Just when I thought I was getting somewhere **** is gone. Now on to ** three *** and now *** is back to try to tell me it is WATER! OMG I can't even! This company is terrible. The right hand doesn't know what the left is doing. They won't take responsibility for their mistakes and once they know it's their fault they just keep brushing you off hoping you will go away! AVOID at all costs! You will be happy you did!