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Business Profile

Discount Stores

Uncle Wiener's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Discount Stores.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:26/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went into the *************************************** Wieners store, an exercise bike was purchased off the shelf... They charged me a freight charge, I then contacted the Saskatchewan government and they said that maybe they made a mistake and accidentally added that charge. I phoned the store and got told it was no mistake they have to add it to every purchase or it comes off their paychecks.

  • Initial Complaint

    Date:29/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a welding helmet and when I tried to use it while welding it malfunctioned multiple times and I ended up getting flashed by the very bright welding arc as a result. I contacted the email on my receipt (item was final sale and would need to go through email if damaged). I was refused a refund even though I have the receipt and packaging. A defective welding lens can cause permanent damage to the eyes therefore I can not sell or donate this product either. An exchange or gift card is not an option as I will not risk another defect that is so dangerous.

  • Initial Complaint

    Date:01/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased a glass display cabinet with led lighting at the beginning of march 2023. and was missing parts right out of packaging. contacted there claims department was told to wire the lights all the led lights together as per the videos they sent. followed there instructions and still was missing parts, wanted to return or swap for another one was told they don't do returns and would send out the missing parts. Waited over a month for the parts once finally received there are the wrong led parts and they sent a cheap led strip. that it useless.

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a Kids electric UTV. owner at the store the manager would not let me open the box. he assured me the UTV was the same as the display model . when i got home to put it together the tires were plastic. the floor model had rubber tires. he said it was a finale sale i would not be able to return the product. I paid over $700,00 for the item and can not do anything about it. so this is a warning to all people shopping at the Edmonton Location. don't take the managers word before buying anything at this store location.

  • Initial Complaint

    Date:27/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 24, 2023. Purchased a NEW 1000W LITHIUM SOLAR POWER GENERATOR. After charging battery to 100% using provided cord the battery immediately started to drain. Possible short cct? Was in a hurry and didn't realize until later "no return or cash refund" printed on the invoice after the fact. Who would have thought this also pertained to defective products? Called Uncle Weiner and was directed to their online complaints... who are at this moment contacting the manufacturer. I believe they only replace broken parts. I see no manufacturer warranty let alone a CSA label. Was in a hurry... Needed this for my vacation this week but now i am out $179.95 plus tax.

  • Initial Complaint

    Date:23/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Visited the Brandon Manitoba location of Uncle Wieners with my family, mother and grandmother on Feb.18, 2023. When done and leaving the store I had fallen on the ice while carrying my 2 year old daughter. The store employees had to call an ambulance. They had said they had been trying for weeks to get the owner to clear the lot or sand/salt but nothing had ever happened. I wound up with muscle damage in my back, written off work and have an ambulance bill and was told by the company too bad we aren't doing anything for you. As a single father of three this makes me very angry but even worse that they take no accountability and do not care about the safety of there customers at all.

Uncle Wiener's is NOT a BBB Accredited Business.

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