Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dentist

The Dentists at Northgate
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:19/06/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an appointment for a routine root canal. I was called one week prior to my appointment as well as on the day, advising me both times that my portion after my benefit submission was $241.78.
    Imagine my surprise when after the root canal that had no complications as I had confirmed this with the dentist directly after had performed the surgery. When I went to the reception desk to pay, she explained that she needed to go speak with the dentist as there were extra costs from there-determined amount and seem baffled by it.,She returned to advise me that it looks as though my benefit provider, Manulife, did not pay their 80% portion and she says I would have to follow up with them.
    Reluctantly I paid the amount of $498.97 as they were closing. That was double from what I was originally quoted both times!! How does this make any sense?

    In the morning I followed up with Manulife and I was told that yes they did pay their portion but it was classified as not a standard root canal. She went on to explain that the procedure quote numbers were also not the same as what was on my paperwork, see attached.

    From memory, when I went in a few weeks prior for a check up & cleaning, I heard pretty much the same tactic on another patient after the fact.
    I get the feeling that by what I’ve experienced, that this is typical operating tactics to collect more money from unsuspecting patients.
    Now I’m honestly questioning if I needed a root canal at all considering how suspicious this all seems.,

    I would appreciate you looking into other insurance claims by this company as I can’t be the only one that feels taken advantage of.

    Business Response

    Date: 03/07/2025

    This has been resolved with patient 

The Dentists at Northgate is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.