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Business Profile

Corsets

Sweet carousel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Corsets.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 20th was the first payment of ****** and Sept 6 was the second payment of 170 I bought a underbust corset custom made to my measurements. Less than a month after getting it the seams are already splitting or coming apart.I have reached out to the business since with no reply

    Customer Answer

    Date: 06/10/2024

    Tell us why here...Sweet Carousel Corsetry <********************************>

    Business Response

    Date: 17/10/2024

    Hi *****. I apologize that I did not respond in a timely matter and caused any stress to you. I was out of town supply sourcing and unfortunately was overwhelmed with client communications. I always do right by my clients and fix any issues that arise. If you wanted a refund instead of a fix, I am absolutely fine with that. Sorry for the issue, I am figuring out what happened as the rip issues you experienced is not a usual issue I come across. Thank you and let me know.

    Customer Answer

    Date: 21/10/2024

    Hello thank you for helping out in this manner. 

    I would love to have the garment fixed if you could please let the company know that.

    Business Response

    Date: 21/10/2024

    Hi. Yes I can repair it as per request. I am able to add extra bone casings that will strengthen and hide the issue spots. I would like to repair this before October end so resolve the issue quickly. Let me know when you can come in. I am available 12-7 everyday. I am also making sure you know that a refund is still on the table as well if you overall prefer that to resolve this. Thank you. 

    Customer Answer

    Date: 23/10/2024

    I'm just wondering what my next steps are with getting the garmet fixed.

Sweet carousel is NOT a BBB Accredited Business.

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