Complaints

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• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoice:22-32
  Date: July 27,2022
  Work Completed: Pour concrete in back yard and sidewalk to alley
  Cost:$10,928 Inc tax
  We reached out to C-Ment in the early summer of 2022 looking to have our backyard a concrete pad going out to the back alley.
  They came and completed the job. Everything looked great and no complaints.
  We noticed some small cracking in November and then the snow came.
  In February of 2023 snow started melting and we started to notice multiple cracks in 7 sections.
  Multiple attempts to contact *******(Our sales person) with no response.
  An email was sent to C-ment and ******* finally responded. After a conversation he said he would come for a site visit. This took following up with him numerous times before he came.
  He took multiple pictures and mentioned that he thinks the water at the fence from the snow melting is the reason. I told him that is unacceptable. He mentioned that he will talk to **** and see what they will do.
  No one ever showed up again. I called weekly trying to get a response. ******* finally told me to call the office and talk to the owner, ****.
  I spoke to **** and he told me that the area is built on a swamp and there is nothing they can do about it. He said look at my sidewalk in the front, its cracked. The sidewalks that were poured in around 2006 all around me are in great shape compared to my backyard. I asked him to just come and look to see what his thoughts are and maybe something he can do about it. He agreed.
  **** never showed up. I called him every week for 3 weeks asking when he was coming. He kept saying next week.
  
  Finally I called him and said that everything he has been telling me is a line of ********.This is when he has hung up on me and has stopped answering any further calls.

  

  Business Response

  Date: 24/07/2023

  I’m sorry there has been some hairline cracking in your pad. 
  I’d hope we could resolve this. Maybe try **** again without insulting and name calling so he doesn’t hang up after. 
  maybe the two of you can come to a resolve. 
  

  Customer Answer

  Date: 24/07/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20308333. This is so petty from ****. No one insulted anyone. The only thing said was that "I am tired of being feed a line of bullshit that someone is coming to look at the job that was completed". C-ment has told me numerous times that they would come to site. They never did. Don't tell me your coming for 3 months and never show up.

  I will call **** again to see what corrections he can do to correct the cracking concrete.
  
  
  
  Sincerely,
  
  *** *******