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Business Profile

Caterer

Elemental Expressions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:18/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked Elemental Expressions to cater my 70th birthday party on **************, held in **********, *******. They were to provide the glasses, plates, cutlery, table cloths, ice, non alcoholic beverages, a light dinner, a custom birthday cake and desserts. The evening started badly when they arrived just before 5:00 but were scheduled to arrive at 3:30. Guests were arriving at 4:30 so we had to purchase ice, glasses and table clothes so we could open the bar and have our guests arrive to a decorated venue. The food was very late and there was not enough to feed everyone The gluten free option did not come out until after all of the other food was brought out. The vegan option was not labelled. I know of several people who only had one small croissant for their dinner (they were to each get 3) and several people didn't get to eat at all. I have attached the invoice of expected food. We added on 5 people before the event and paid for those seperately (see attachment). There waws not enough food at all. She even spelled my name wrong on the cake! The staff was not pleasant to deal with and there were many other small details of deficiencies.****** ******** (my daughter) contacted ****** via email to outline the deficiencies and requested a partial refund for the ice, rental table clothes and for the ************. ****** did not respond and it has now been 2 weeks. I managed to get hold of her via phone and she said she would reply. She has not responded at all and won't take our calls nor respond to emails.. It appears that this woman has had several previous companies. She just keeps closing and reopening under different names. Can she be stopped so this doesn't happen to others?We are requesting a refund for $89.50 for the table clothes we couldn't use, $18 for the ice and cups we had to purchase, $330 (10@$31/guest) . Total $437.50. We feel this is a reasonable request.

Elemental Expressions is NOT a BBB Accredited Business.

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