Business ProfileforAutoRx Repair Centres

On May 17, 2022 I brought my vehicle to this facility with the complaint of check engine light is on. ***** ****, the owner/head mechanic informed me that after the OBD scan it is determined that problem was caused by air injection pump failure. After consulting with me about the price of parts and labor ($1273.50 in total), I told him to go ahead and order the spare part and do the repair. I returned the following day for the air pump replacement. While waiting, ***** **** called me to show that "the old air filter is fully filled with water", and showed me the "spare part" and poured water out of it. He also said, "I don't even know how long will the new air pump last", which then I answered, "...but you did replaced with new spare part, right?" and he said "yes" but also kept going on and on about how much the amount of water that "splashed to himself" while removing the air pump. Long story short, the vehicle was "ready". Yet as soon as I got into the driver seat, I noticed that the check engine light was still on. So I came back inside to inquire about this. Instead of meeting *****, I was met by another mechanic with a scanner in his hands who then sat on the driver seat and attempted to clear the code/turn off the check engine light as "a new air pump has been installed" so "logically, it should have solved the problem". After several failed attempt I finally talked directly to *****, who kept saying, "...it could be caused by leftover water on the system, which I can't do anything about it, because if I try to do so***** said one more time, "the (result scan) code is on the receipt" (assuming that I want to bring the car to a different mechanic. This whole alleged "repair" has costed me $1,273.50. I'm glad the other repair ($3,900.00 power steering leak) was not performed.