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Business Profile

Auto Repairs

Argyll Auto Works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2015 GMC Acadia from ******** **** and Argyll Auto did the inspection on the car. I received the car and it drove funny and found a broken shock that with the rust had been broken a while. Went to address the issue with the company and they said I did it, only owning the vehicle for 400km. I wasn’t happy with their inspection and brought it to another mechanic and he said that there’s no way the vehicle in question would have passed a vehicle inspection. Rotors were grooved so bad. The owner of ******** **** did what he could by giving me $200 towards new rotors cause he could see that the rotors were shot just by looking at them.
    The second mechanic stated that the vehicle wouldn’t pass an inspection noting that the tie rods and ball joint needed replacing to make it road worthy as well as rotors and brakes. The vehicle still needs more work but at least it’s safe to drive now.
    I paid $1797.04 just to get it to that point.
    I phoned Argyll Auto to see if we could come to some sort of agreement and the receptionist said they do whatever they need to do to pass the inspection and hung up on me.

    Business Response

    Date: 21/05/2024

    Dear Mr. *******,

    Thank you for reaching out to Argyll Auto Works regarding your recent
    experience with the 2015 GMC Acadia you purchased from ******** ****. We
    regret to hear about the issues you have encountered and understand
    your concerns about the vehicle's condition and the inspection it
    underwent. After few weeks bought by Platinum fine cars, the vehicle came back with the broken left rear shock with the manufacture defects (we have all pictures and part to prove) and replaced it same day.

    At Argyll Auto Works, we strive to ensure all vehicles we inspect meet
    the required safety standards and regulations. We take your feedback
    seriously and would like to investigate this matter further to
    understand what might have gone wrong.

    To address your concerns comprehensively, we kindly request the following information:

    A copy of the inspection report from 2nd licenced mechanic.
    Detailed findings from the second mechanic who inspected your vehicle & all the parts that have been changed.
    Any other relevant documents or receipts pertaining to the repairs made.
    We apologize for any inconvenience caused during your phone conversation
    with our receptionist but she had another customer calls to answer at the same time. Customer service is a top priority for us, and
    we will be addressing this internally to ensure better communication in
    the future.

    We are committed to resolving this matter amicably and ensuring that you
    feel confident in the safety and quality of your vehicle. Please send
    the requested documents to ********************** at your earliest convenience. Once we have reviewed all the
    information, we will be in a better position to discuss possible
    solutions.

    Thank you for bringing this to our attention. We look forward to resolving this issue to your satisfaction.

    Best regards,

    **** ***********
    Argyll Auto Works
    **********************

    Customer Answer

    Date: 22/05/2024



    Complaint: 21679125



    I am rejecting this response because:



    Sincerely,



    **** *******

Argyll Auto Works is NOT a BBB Accredited Business.

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