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Business Profile

Auto Rentals and Leasing

Driving Force
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Driving Force's headquarters and its corporate-owned locations. To view all corporate locations, see

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Driving Force has 30 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:21/07/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction :Jul 16th for ** hours, Return on Jul 17th around *** The amount of money you paid the business: Total rental charge = $****** including $***** for incorrect km calculations as well as $***** for overcharging ** liters of extra fuel. We filled the vehicle with *** of gas based on the Odometer average fuel consumption. We do acknowledge that it could be 8.5L short. Receipt for gas up is also provided. We have spent a total of *** hours of lost work due to gathering evidence and as it turned out the company did make a mistake. We ask that all fuel charges for their mistake are reimbursed.What the business committed to provide you: Vehicle rental with accurate billing based on actual fuel usage and kilometers driven What the nature of the dispute is: Overcharging for ** liters of fuel due to incorrect kilometer calculations, refusal to refund or resolve despite evidence Whether or not the business has tried to resolve the problem: Only $***** was reimbursed by admitting to using wrong km (***km extra was initially charged). No resolution provided after notification per email Jul 21st.If the issue involves advertising, when and where the ad was seen or heard: Not applicable

      Customer Answer

      Date: 20/08/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Company contacted us and adjusted the invoice for us accordingly. Thank you for your help.

      Sincerely,

      Arnt Wiebicke

    Driving Force is BBB Accredited.

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