Complaints

This profile includes complaints for Flair Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flair Airlines

  4032-1000 Airport Rd Edmonton, AB T9E 0V3

• 

  Flair Airlines

  128-2000 Wellington Avenue Winnipeg, MB R3H 1C1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:14/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 13, 2023, I flew on a Flair Airlines aircraft from Winnipeg to Toronto.
  The flight was delayed from Winnipeg to Toronto.
  Upon arrival at the Toronto airport, I received my suitcase in a large plastic bag. I arrived at night, very tired.
  My suitcase was searched without informing me.
  I will not argue, if there are such rules, then I do not mind.
  But they returned the suitcase to me with a broken lock and a broken zipper. This means I need to either repair the suitcase or buy a new one.
  Moreover, one of my shoes was missing from the suitcase.
  The boots are not new, but I have worn them and have not yet planned to throw them away.
  I wrote a complaint to the company. They told me that I can buy a suitcase and they will pay me up to $ 170.
  I ordered a suitcase, sent a receipt, but one month has passed and I have not received anything from this company!!!
  Three weeks ago I received a letter regarding my boot, where it was said that the boots were not declared, so the company is not responsible for the things in the suitcase.
  I have been flying all my life with different companies, but I have never heard that I have to declare things such as boots, shorts and socks that are in my suitcase.
  Maybe you can help me.

  Business Response

  Date: 18/04/2023

  Good day ***,

  We have reviewed this passengers request. See attached Flairs position.

  Regards,

  Regulatory Relations

  Flair Airlines

   

• Initial Complaint

  Date:13/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked my round trip flight with Flair March 1, 2022 from Edmonton AB October 20, to Vancouver BC, return October 22. I received an email from Flair on April 06, changing my flight time on my return flight from Vancouver to 8:55 a.m. from 12:30 p.m. I contacted Flair and stated that time they changed to does not work for me, I requested a later fly out time (13:55 p.m. which was posted on their flight page). I received an "updated" itinerary, but they changed my fly out time from Edmonton on the 20th to 13:55 p.m. not Vancouver! I contacted them again and stated they made the incorrect change and explained AGAIN, I wanted them to change the time they changed on me! I received another email saying they reviewed my requested changes, they are completed, this is being marked as resolved. I responded again, with no this has not been resolved and again repeated my very simple request.. received the same email. Today, April 13, I cancelled my tickets as they never fixed my flight times! Then I was charged over $39 per flight (total $78) for cancelling 6 months in advance because of their stupidity. I am attaching proof of email they sent, changing my flight, "updated" itinerary after I requested it be fixed (showing they changed edmonton not Vancouver), credit card charge for cancellation, emails between Flair and I are also available. Horrible, horrible experience.

  Business Response

  Date: 24/04/2023

  Good day ***,

  We have reviewed this passengers complaint. See attached Flairs position.

  Regards,

  Regulatory Relations

  Flair Airlines

   

  Customer Answer

  Date: 24/04/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19931644, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  ***** *****
  

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme disappointment and frustration with the services provided by Flair Airlines. I recently booked a flight with your airline and was looking to cancel it four days (flight was on April 9th and I was looking to cancel on April 6th) prior to my scheduled departure. However, I was unable to access my booking through your website despite entering my reservation code and last name correctly. I kept receiving an error message that there was no flight eligible for my reservation, even though I clearly had one.
  
  After several failed attempts, I tried contacting your customer service department through the chatbox on your website. However, I did not receive any response for days. I also tried calling your customer service hotline multiple times, but no representative ever got back to me. Additionally, I emailed your customer service team but received no response either.
  
  I purchased insurance with the expectation that it would cover any cancellations, but unfortunately, due to the errors on your website, I was unable to cancel my flight. I even attempted to use the option to cancel by typing "confirmed," but it repeatedly gave me an error message.
  
  To add insult to injury, I now have another reservation with your airline and the same issue is occurring. I have screenshots and proof that your website is not working correctly, and I have been unable to change the date on my flight. This is not a fault on my end but a clear sign of unprofessionalism and lies from your company.
  
  I demand a full refund for my canceled flight, as well as a resolution to my current booking issue. If this matter is not resolved satisfactorily, I will have no other option but to take legal action against your company. I hope that we can resolve this issue amicably and promptly.
  
  My past reservation code was: ****** under the last name **.
  
  My current reservation code is : ****** under the last name **.
  
  Sincerely,
  ***** **
   

  Business Response

  Date: 12/04/2023

  Good day ***,

  We have reviewed this passengers complaint. See attached Flairs position.

  Regards,

  Regulatory Regulations

  Flair Airlines

• Initial Complaint

  Date:11/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After I realized that one of my return flight was cancelled, I contacted flair who offered me a refund. They said the refund would be in my account 7-10 business days. Over 10 days is over, and I didn’t receive the refund. I tried to reach via chat and calling and couldn’t speak to anyone after hours of wait.
  
  You can see the picture for the reservation number. I have 2 different reservations that I paid for. 1 for myself and 1 for my daughter .

  Business Response

  Date: 12/04/2023

  Good day ***,

  We have reviewed this passengers complaint. See attached Flairs position.

  Regards,

  Regulatory Relations

  Flair Airlines

  Customer Answer

  Date: 12/04/2023

  
  
  Complaint: 19922208
  
  
  
  I am rejecting this response because:
  
  The reimbursement I am requesting are for different itinerary and flight that has not been refunded . ********* ****** and ********* ****** under the name of ********* **********, who is my daughter, and the itinerary was paid with my bank account and was not refunded . As you can see , in the pictures attached to this complaint we are not talking about the itinerary already refunded but the one that has not 
  
  Sincerely,
  
  
  
  ***** **********

  Business Response

  Date: 18/04/2023

  Good day ***,

  We have reviewed this passengers complaint. See attached Flairs position and proof of refunds.

  Regards,

  Regulatory Relations

  Flair Airlines

  Customer Answer

  Date: 19/04/2023

  
  
  Complaint: 19922208
  
  
  
  I am rejecting this response because:

  after contraction my bank at multiple reprises, no refund has been received. Both itinerary was booked directly with flair, no third party was involved, and was payment was made directly out of my bank account with a visa debit. I can furnish prove of bank statement showing no refund if needed. I can also furnish a letter from my institution stating that no refund was received. If this manners isn’t resolve, I’ll fill a small claim in court. I give Flair 7 days as April 19 2022 to refund me or all will proceed with the claim to court. 
  
  
  
  Sincerely,
  
  
  
  ***** **********

  Business Response

  Date: 24/04/2023

  Good day ***,

  We have attached proof of refunds for this passenger.

  Regards,

  Regulatory Relations

  Flair Airlines

  Customer Answer

  Date: 24/04/2023

  
  
  Complaint: 19922208
  
  
  
  I am rejecting this response because:

  you furnishing an invoice letter showing you processed the refund. Anyone can’t furnish this kinda letter. That’s doesn’t mean the refund was sent or processed. I ensure you that I did not get the refund in my bank account and I used this do said bank account to make the original payment . 
   Attached to this are my bank statement 
  
  
  
  Sincerely,
  
  
  
  ***** **********

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a flight with Flair airlines on April the 10th, 2023.
  On their website, it would not allow me to see my booking, it stated that this flight has departed or cancelled.
  I called their number and sent an email, no answer after many hours on hold. Upon reading reviews and social media posts, this is common with their services. Many unhappy customers.
  I see they departed today as scheduled. I spent an entire day, trying to manage my booking, check in, call flair and no resolution.
  
  Im out on the cost of 280.14 for this flight and I would like a refund. I was not a no show to my flight since their site stated my flight had been cancelled. Im rather distressed as I now have to book a new flight and I will be missing work as a result of being stuck in Toronto.
  
  I have tried to call flair airlines to no avail. Their chat is automated and Im being met with silence.
  
  Please see attached receipt and photo of my booking ******. I attached a photo of their booking portal stating my flight was cancelled.
  
  Please see second photo of my booking showing still cancelled at 5:01am est on monday april the 10th. This was the last time I checked. I was advised the flight was cancelled, so I did not go to the airport as anyone would do the same if the booking portal said it was cancelled.

  Business Response

  Date: 11/04/2023

  Goo day ***,

  We have reviewed this passengers complaint. See attached Flairs position.

  Regards,

  Regulatory Relations

  Flair Airlines

   

   

  Customer Answer

  Date: 12/04/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19917212, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  ***** **********
  

• Initial Complaint

  Date:10/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my complaint is about the Flair Airlines flight number F8-848 departure date 5 apr 2023 from Vancouver to waterloo and then i had a connected flight from waterloo to Halifax, but just the couple of hours before departure time, the Airlines canceled the flight and didn't provided any alternate flight, neither they helped me on Airport nor their customer service picked up the phone calls and i had to book tickets with another Airlines on the Spot for $1500 to halifax as i had to go to halifax at any cost. My request is to get the compensation pf $1500 from Flair Airlines

  Business Response

  Date: 11/04/2023

  Good day ***,

  We have reviewed this passengers complaint. See attached Flairs position.

  Regards,

  Regulatory Relations

  Flair Airlines

  Customer Answer

  Date: 13/04/2023

  
  
  Complaint: 19908075
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:10/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company refuses to provide me with a refund for items that were cancelled due to the service not being able to be completed due to weather conditions.
  
  Flair Airlines has been contacted on the phone over a dozen times and at this point at least a dozen emails. They continue to give me a run around and countless excuses after receiving all the information necessary to process a refund.
  
  They have recieved my full name, banking institution, where the item was purchased, when it was purchased, photographic proof of purchase with bank statement, literally every shred of information necessary and still they have not processed the refund.
  
  Flair Airlines continues to lie and tell me that the refund has been processed and to "check my account" I have checked my account every single week since the date of purchase. Dec 19th is the date in question and now we are going into April. So for 4 months I have fought with them to complete a simple refund.
  
  They are extremely unprofessional and untruthful.

  Business Response

  Date: 11/04/2023

  Good day ***,

  We have reviewed this passengers complaint. See attached Flairs position.

  Regards,

  Regulatory Relations

  Flair Airlines

  Customer Answer

  Date: 15/04/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19907205, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:02/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2022, my luggage was delayed for the entirety of my trip, I have yet to be reimbursed for the expenses I was assured would be covered for essentials while without any belongings. I have been promised payment would be made within 30 days on at least a half a dozen occasions commencing in November.
  
  Another instance from July 2022, my luggage was lost beyond 21 days, they agreed I was entitled to lost baggage compensation under APPR, and Montreal Convention AND their Domestic Carrier Tariff, and the same thing, promised countless times that monies would be paid to me and promised within 30 days, (commencing in November 2022, again in December, January and February).
  
  They have not upheld their legal obligation and have made dozens of unmet promises for payment and simply state they will expedite the matter with their finance team.
  
  I have spoke to others who have received payments for similar and more recent issues with Flair much more promptly despite the airline indicating that they deal with them in order received, which is clearly NOT the case.

  Business Response

  Date: 03/04/2023

  Good day ***,

  We have reviewed this passengers complaint. See attached Flairs position

  Regards,

  Regulatory Relations

  Flair Airlines

  Customer Answer

  Date: 12/04/2023

  
  
  Complaint: 19886555
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  I kindly reject the response from Flair Airlines indicating that I will be compensated for the lost luggage amount of $2100. I am entitled to a further amount of receipts for a separate compensation claim where my luggage was delayed; the amount of those essentials were $441.26 while I had no luggage for the duration of my trip with varying planned events. I will accept the businesses response once the claims are paid as they say they would within 15 days of the *** complaint  I have been told on a half a dozen occasions payment would be made in 30 days starting in November 2022, so until I actually receive payment I will be rejecting their response.   
  

  With regards, 

  ****** *******

  Business Response

  Date: 18/04/2023

  Good day ***,

  We have reviewed this passengers complaint. See attached Flairs position.

  Regards,

  Regulatory Relations

  Flair Airlines

• Initial Complaint

  Date:02/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  I have a HUGE issue with Flair. I initially booked a reservation under ****** for $356 and due to unforeseen circumstances I had to cancel. I booked another flight from YYZ – YVR which was a total of 141.26 via an agent through chatbot ************* *******, I made this reservation on October 27, 2022 - THIS FLIGHT WAS SUPPOSED TO LEAVE TODAY, APRIL 02, 2023. I used the remaining flight credits for another trip with my wife ************* *******.
  
  My CONFIRMED reservation under ****** could not be located yesterday when I tried to check-in and when I spoke to an agent via Chatbot (who are useless by the way, get rid of your chat system), they said the reservation was never confirmed and it was cancelled due to non-payment. First off, I would like the chat logs for this booking retrieved as the agent clearly stated that I would be using my flight credits for this flight and this is what I had stated as well.
  
  Since the agent I spoke to yesterday was of no help and no agents could be reached via phone, although I waited online for over 2 hours, I had to book another ticket (a one way from YYZ – YVR and I booked through another airline for the return) last minute for a flight which would leave today, April 02, 2023, resulting in higher fees as I had to book the return via another airline.
  
  As a result of changing my entire flight itinerary, I am paying over $700 as there is an increase in what I am paying to the airlines, and what I am paying for the car rentals.
  
  I stated to the chat agent that my parents are both deceased and I am travelling for my sister’s wedding. We are a low income family and this has impacted us drastically.
  
  I would like my chat logs retrieved for the conversation that took place on October 27th, 2022 in which the agent stated that my booking was confirmed and fully paid for via the flight credit. I would also like to be reimbursed for the flight I had to reschedule with Flair.
  
  I would also just like to add, I will never book with Flair again after this experience. I’ve had situations where I booked with other people and Flair would cancel or change the itinerary completely. This is completely unprofessional.
  
  PLEASE REIMBURSE ME for this mess-up and refund me my remaining flight credits as I will never be booking with your airline AGAIN.

  Business Response

  Date: 03/04/2023

  Good day ***,

  We have reviewed this passengers complaint. See attached Flairs position.

  Regards,

   

  Regulatory Relations

  Flair Airlines

  Customer Answer

  Date: 04/04/2023

  
  
  Complaint: 19885940
  
  
  
  I am rejecting this response because due to an error on Flairs end and their representative I had to rebook another flight less than 12 hours from departure which resulted in me missing an important traditional segment of my sisters wedding. I would like to be reimbursed for my new flight that I had to book with Flair (CCFPE7) which was a total of $239.12. I also booked another return flight through *** ****** , however I am not asking to be compensated for that.
  
  
  
  Sincerely,
  
  
  
  ******** ********

  Business Response

  Date: 04/04/2023

  Good day ***,

  We have reviewed this passengers complaint. See attached Flairs position.

  Regards,

  Regulatory Relations

  Flair Airlines

  Customer Answer

  Date: 05/04/2023

   Date Sent: 4/5/2023 9:44:48 AM
  
  Complaint: 19885940
  
  I am rejecting this response because the reasoning is unfair, unethical and unjust. 

  
  

  Let me take a moment and provide the summary of events:

  
  

  Summary:

  • On July 26, 2022 I booked two round trip tickets from YYZ - LAS. I paid a total of $356 (******). 
  • Due to being told by the doctors my wife had a high risk pregnancy, they advised that she not travel until 12 weeks of the pregnancy had successfully passed. Therefore, I cancelled my booking 10 days prior to travel. As outlined in Flair's guidelines, I am eligible for a credit. 
  • On October 27th, 2022, I reached out to Flair via ChatBot and advised the agent that I would like to use my flight credit to book a flight to Vancouver for my sisters wedding. They confirmed this booking and sent me a confirmed reservation (******). The itinerary clearly states that the reservation is confirmed. 
  • On January 10th, 2023 , after my wife was cleared for travel, we booked our return flights from Vegas in which the agent used the remaining travel credit (******). 
  • On April 01, 2023, I tried to check in for my flight to Vancouver which was set to leave on April 2nd at 8am. I was unable to locate my itinerary. After speaking to a chatbot representative, I was advised that I did not have any confirmed tickets. I had waiting several hours to contact Flair via phone however, I was unable to reach them and requested a call back which I did not receive until 11 am on April 02, 2023
  • Due to this, I had to book another flight with Flair that would be departing at 10 pm (CCFPE7) in which I had to spend more money and missed a day of my sister's wedding functions that I was required to be a part of. 
  • My flight to YVR was 239$ and my return flight that I booked with *** ****** is 268$ which is over $500. I also had to modify my car arrangements and therefore this entire fiasco cost me ovre $700. 

  In light of the above, I would like to obtain my chat logs from Flair from the conversation which took place on October 27th. Why am I (the customer) being held responsible for an error on Flair's representative's end? I am accepting the refund of 141$, however, I am requesting an additional $98 which would reimburse me for the one way ticket purchased through Flair (CCFPE7) for the re-booking that I had to do due to an error on Flair's agents end. 

  
  

  I believe that the Flair representative that booked my flight in October to YVR misrepresented the services that Flair was providing me, after sending me a flight itinerary. If I had not tried to check in, I would have been denied travel as I would have gone to the airport. 

  
  

  As a consumer, I had provided all my details and itinerary and request with a promise from the Flair's representative for the services to be rendered. Again, thank you for the 141$ credit, however, I am requesting an additional 98$ to cover my one way ticket that I had to re-purchase via Flair for an error on your company's end. 

  
  

  I will not settle for anything less than the $239 I paid to rebook my flight, so please refund me the remaining $98. I will continue to escalate until that money is returned as I am part of a low income tax bracket and cannot bear to accept an expense due to the mistake of another individual.

  
  

  
  Sincerely,
  
  ******** ********

  Business Response

  Date: 05/04/2023

  Good day ***,

  We have reviewed this passengers complaint. See attached Flairs position.

  Regards,

  Regulatory Relations

  Flair Airlines

  Customer Answer

  Date: 06/04/2023

  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19885940, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ********

• Initial Complaint

  Date:30/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flight Date: Mar 24, 2023 from Winnipeg to Calgary
  Total: 1 adult, 2 kids (7 and 10)
  3 tickets, baggages and check-in at counter fee: 147.03+212.10+78.75 = 437.88
  
  I haven't checked in online and I paid the extra $25 per person (ttl 3 people - 1 adult and 2 kids) check-in fee at the counter. However, they haven't given us boarding passes or told us how can we get the boarding passes. They just told us to bring our luggage to the oversize baggage and we do so. I realized I don't have the boarding passes when I went to security. I went back to the airline counter but they were closed. No airline staff to help us. Also, the customer services hotline and the chat box are useless and waste time.
  
  After that, the airport staff went to the gate to find the airline staff to print the boarding passes for us. We think that we should get on the plane just in time. But they told me the gate has been closed and the pilot had not allowed us to get on the plane.
  
  The airline staffs are very unhelpful.
  
  Finally, we missed the flight. I rented a car and spent extra 13 hours and hotel fee driving from Winnipeg to Calgary!

  Business Response

  Date: 31/03/2023

  Good day ***,

  We have reviewed this passengers complaint. See attached Flairs position.

  Regulatory Relations

  Flair Airlines