Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern to,I am writing to file a complaint. The business is Smooth Auto Glass LTD. Address is ******************************************************************, and phone number is **************. I got a windshield replacement service on *** **** *******y. The service was done around 11:45am. And he told me about the lifetime warranty about the leaking thing. Do not drive in 4 hour, and do not wash in 4 days. I paid him *****After half an hour, I was in the car to turn the heater on as he said heat will help the glue dry faster. And noticed there is a 10cm long cut on the dashboard close the windshield. I took the picture and contacted him, but he didnt response. Monday, I called him again and he denied it. He blamed me for not checking the inside of the car when he was there. And his warranty only covers the leaking. His attitude is not acceptable. I am not able to see everything immediately. **** * ** ******* *** *** **** ******* *** ********* *****. He should either repaid my dashboard, or refund my payment for the windshield.I wish I checked his rating on BBB before I contacted him for the windshield replacement. Please let me know if you need any more information. Regards,***************

  Business Response

  Date: 17/04/2023

  Your dad was front of me the whole time.

  After when windshield installation was done you checked out, then you made the payment. Everything was great,  no scratch and the windshield installed professionally done. 

  The leaking is life warranty.

  After I leave the customer property is not my responsibility what happens to your vehicle except leaking 

  I have not done any scratch to your dashboard. 

  You got to understand I am professional. You're not my first customer. This is my job I know how to do my job.

  Thank you for your concern.

  
  

  Customer Answer

  Date: 17/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  First of all, my dad was not there from beginning to end. When we came out, you said it is almost done. Even he was there watching, he is not professional, he doesn't know what you are doing and he wont notice your mistake!

  Second of all, I was not able to inspect every detail from inside to outside. I pay you after your work is done, doesn't mean your work is perfect. Every vendor gives certain period to customer to review the work.

  Thirdly, leaking is under warranty for sure. But this is damage. 

  The scratch can be judged by professionals. The mark or shape can easily be compared and evaluated how it was done. 

  I do not accept the response. And I still claim for the damage and ask for the ************. 

  
  
  
  Sincerely,
  
  
  
  ****** ****