Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:25/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 9/2025 they installed a new door on my residence. After the crew had left I noticed that there was light coming in at few places on the door (which indicated that the door isnt sealed). I also noticed some minor damage on the surface of the door. I called the office the following day and they had someone come out late in the day. After looking at it the said they would fix the following day but I said I wouldnt be available for the next two days dues to medical appointments. They said they would come the following week. After wait a week no one got in touch so I called the office and they said they would have someone call me. After waiting two more days I called the salesperson I was originally dealing with and was told he is an engineer and I needed to call the office. After several more unanswered calls I finally went to the office. I was told someone would come out later today. No one showed up or called. I need some resolution.
Business Response
Date: 06/10/2025
Dear BBB Team,
Thank you for your message.
The repair issue with this customer was addressed on September 26. Our technician adjusted the door slab and added additional weather stripping as per the manufacturers instructions. The client accepted the work upon completion.
We were surprised to receive this complaint, as we have not heard from the customer since the service was completed. Nevertheless, we have already scheduled an appointment today at 7:30 PM to re-inspect the job and determine if any further adjustments are needed.
Thank you for your attention.
Kind regards,Initial Complaint
Date:16/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i have ordered a replacement Patio Door and sent a deposit Been told of * different delivery dates most currently that it would arrive in ******* Oct * and i should advise of an installation date. I responded to their email to which i have received no response - Tried calling their office - Voicemail - left a message - no call back Received an email stating that their phone was having issues and they left an alternate number which i have called and also answered by voicemail.Customer Answer
Date: 16/10/2024
They called me to advise that they are extremely busy and will be following up in the next * days to finalize an installation date
please stay tuned
Business Response
Date: 17/10/2024
Missunderstanding happened with the customer. Complain immediately solved . please see attached the confirmation email from the customer. thank youCustomer Answer
Date: 17/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
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