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Business Profile

Wholesalers and Distributors

Uncle Wiener's Wholesale

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesalers and Distributors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:27/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased I portable premium shelter from them in the fall of **** and commenced installing over the ********* holidays with some hired help. No instructions were in the box so I reached out to Uncle wieners to provide. They were very responsive and sent right away. I checked the model number so all appeared good. This all changed as we unpacked the materials. None of the parts or hardware numbers matched and they were now closed. It took us much longer (extra costs) as we had to lay 5hings out and check. We managed to get the structure erected only to figure out that some of the parts did not fit as shown and some of the parts were not drilled out as shown making certain functions (mostly the door) inoperable without purchasing some other parts (have spent roughly **** so far not to mention the time spent). I took pictures of everything and contacted Uncle Wieners. I was encouraged after they instructed me that they have a warranty department and to contact them. I sent them all the photos plus the above in considerably more detail. As the structure was already erected, although we fealt like demolishing it, they said if we took it apart nothing would be under warranty. So we continued our email discussions. Ironically they now sent us a different set of instructions that had the right parts! Too late now. Even though they sent this it still did not resolve the fact that certain parts are the doors / end gables did not fit. I again sent more pictures to show them this was impossible given how things fit together and even invited them out to look at it. At the end of the day we are over **** into the project and they offered a **** ***** ********** We have done our utmost to get them to accept a degree of accountability and a reasonable partial refund but it has fallen on silent ears and its time to elevate things.

Uncle Wiener's Wholesale is NOT a BBB Accredited Business.

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