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Business Profile

Used and Rebuilt Auto Parts

A-1 Parts for Less

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used and Rebuilt Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:21/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please refer to the letter already sent to the Director of A 1 Parts For Less Ltd. We have delivered the letter in person, by registered post to A-1 Parts for Less Ltd. They have not responded to our communication.

    Business Response

    Date: 02/11/2024

    Dear ***** ******* *****,


    We have reviewed your complaint regarding the rear differential purchased for your **** ****** ****** The part was sold with a **-day warranty, contingent on installation following proper procedures with compatible components. Our records indicate that, during installation, a harness from another vehicle was used temporarily, deviating from standard installation practices and possibly impacting the parts performance. As advised, a compatible harness is required for optimal functionality, and the differentials warranty terms do not cover parts installed under non-standard conditions.


    While we value customer satisfaction, our warranty policy is in place to ensure parts are used within specified conditions for performance assurance. Unfortunately, given the installation methods reported, we cannot provide coverage in this case. We consider this matter closed under our established terms and conditions, which are designed to safeguard both our products and customers expectations.


    Thank you for your understanding.

    Sincerely,
    A-1 Parts For Less 

    Customer Answer

    Date: 04/11/2024

     
    Complaint: ********

    I am rejecting this response because:

    1. Business did not submit any expert report that part became faulty because of use of alternative harness. Business is speculating in its response.

    2. Garage confirmed that part was faulty.


    Sincerely,

    ***** ******* *****

A-1 Parts for Less is NOT a BBB Accredited Business.

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