Customer ReviewsforOlympia Trust Company

Is there a way to put 0 stars?I have been telling them I do not want to keep my investments with them anymore and they have not given me any options but make it harder for me to take out whatever is left of the 15k i have invest almost 20yrs ago. They say it is now worth less than 2k but instead still charging me fees with an interest of 2% monthly cumulative!This is a rip off.Do not use this service, they are a scam.

Hello Iris, we acknowledge receipt of your customer review dated 09/25/2023. At Olympia, we take your reviews seriously. Olympia has contacted the customer directly with respect to the matters raised in her review.

I've been dealing with **** for the past few weeks and have nothing negative to say about him. My dealings with **** have been very positive, delightful and stress free. It was a pleausre working with him . Thank you **** for being so cheerful and for everything. Keep doing what you do. ************

Hello ****,We acknowledge receipt of your customer review dated 09/07/2003 At **********************, we take your reviews seriously. Thank you for taking the time to leave this complimentary feedback. We are happy we met your expectations, and we appreciate your business.

Invested my RRSPs with Olympia 10 years ago which they probably lost all of it . They have subsequently been charging me $150 a year to manage nothing and are now calling to recoup these funds which I absolutely refuse to pay. They have managed nothing. They lost all of it. We have tried to move our money and no response. Absolutely disgusting

Hello Gillian, we have received your review and will contact you to discuss this matter further as we have been doing over the past few weeks. Your account at Olympia Trust Company is Self-Directed and therefore the investment(s) purchases are made based on your instruction. We do not provide advice on any such investments. As advised, Olympia Trust Company is a trust management company and as a trustee we manage the administration of your account, we do not control the performance of your investment as we are not the investment company. The investment company is the issuer of the investment you purchased. They would answer questions regarding the performance of your investment. The underperformance of your investment should be directed to your issuer. We can provide you with the options to close or transfer out your account to another financial institution if you do not wish to hold it at Olympia Trust Company anymore. Thank you, Olympia Trust Company.

I have been trying to get my money out for 5 years..can't do it

Hello *****, Thank you for your review. We take customer satisfaction seriously and are glad to hear from you. To help us route your issue to the appropriate department who can address your concerns, we'd be grateful if you can provide us with additional details regarding your experience. For any questions or further assistance, please call our Client Support Representatives at ************** or send us an email at ************************** Our team is available to assist you Monday to Friday, between the hours of 8:00 a.m. and 4:30 p.m. MST. There are other ways to contact us via our website: https://ias.olympiatrust.com/contact We are committed to providing you with exceptional service. With Us It's Personal.

If I could give this company a zero I would. They dont care to working out and to keeping your home. They care to *** you and put you on the street and taking everything you have. They are now doing this to ** and even our house is for sale and market is tough, they dont care and make smaller payments arrangements.Dont recommend this company to anyone.

We have searched our database and are unable to locate this individual - as a plan holder and a mortgagor. We need more information to be able to provide further assistance. The main customer service number for the Olympia Financial Trust - Investment Account Division for future correspondence is: 1-877-565-0001.

Not happy with Olympia trust.The fees on somethings are greater then the money i have in the account. I call over there to talk to someone and it gors to voicemaill without even saying who it is... So they reaky want me to leave a nessage to them when they can't even say that this Olymoia trust... Weird

Olympia Trust Company ("Olympia") contacted the party who made the complaint on May 3, 2023, via email. It was explained to the complainant that perhaps they had the wrong contact number for the company and ***************** information was shared with him. Once we hear back from the complainant, we will work with him to resolve any issues raised to the complainant's satisfaction.

My husband passed away in December 2021 and I have been working with this Company since that time to have a small (under $8,000.00) P*** transferred to my name as sole beneficiary.After all this time numerous e-mails and returned forms and tons of frustration this was finally completed.I asked to have the *** transferred to my *** with another Bank and was told that I must first pay the fees and transfer to my name with Olympia Trust, and then I could transfer it to my Bank. Well this was another lie,now I am told they don't have my money,they just charge me $175.00 a year to hold the *** for another Company! I am sure I will never see my money again and thankfull it is not a larger amount.Their employees do not know anything about the Company they hold funds for and all I ever hear is " but mam these funds are self directed and we can't help you! "I rate Olympia Trust at - ZERO and have made sure all friends and family are aware of their ways .Obvious they are laughing about the fact they have taken money from another senior.

Olympia has contacted the customer directly with respect to the matters raised in her review.

I closed my account bank in June paid the fees for everything that was requested by ***********. Unfortunately some money arrived from an investment in August . Now Olympia wants more money to release these funds over 30% on an account that is already closed.

Olympia has contacted the customer directly and has addressed the issues raised in his review.

I made the mistake of investing with Olympia Trust Company in 2009. The investment had an exit strategy of 5 years. Because of Olympia Trust's terrible mis-management and bankruptcy protection restructuring I'm still stuck with this *** 13 years later. I investigated into the real estate marketing and sale of the investment property "****** ***** Cornerstone" It was non-existent.* ***** ****. If you couldn't make money with U.S. real estate in the years 2009 to 2013 ****** ** *****.The admin fees are where they make their money. In 2009 they charged $131.25/yr. in 2022 they are charging $201.21/yr. That *** not sound bad but add that up over 13 years in addition to the incredibly high withdrawal fees when your investment actually becomes available for withdrawals... it's a LOT! I can't believe this company hasn't been investigated further by the Investment ******************************** of Canada (IIROC).My initial investment was $15,485.34. To date I've been charged $2,680.31 in admin fees alone. I've only had the ability to make 2 withdrawals for $951.11. Expect to pay at least $115 per withdrawal in fees and don't forget about the associated federal and provincial taxes.My current account value is $7,395.75. That's a loss of $4,458.17 from initial investment (29% loss)Admin fees paid to date $2,680.31.Total loss to date is $7,138.48 You can kiss your money goodbye when you invest with ***** ******.I hope that this review will help other ********* avoid losses.If I had invested that money in a savings account I would have done better!I've done much better investing in U.S. real estate on my own with huge rental returns and appreciation values.My advice Stay Away from Olympia Trust Company! It's no wonder they have no ****** review presence on the web. They'd never get any business.

Hello Nancy, We have received your review and will contact you to discuss this matter further. Your account at Olympia Trust Company is Self-Directed and therefore the investment(s) purchases are made based on your instruction. We do not provide advice on any such investments. We can provide you with the options to close or transfer out your account to another financial institution if you do not wish to hold it at Olympia Trust Company anymore. Thank you, Olympia Trust Company

Well if you think your going to get anywhere calling this place good luck. Just trying to get information on your account. When you do finally speak with someone they tell you they cant help you. So after all the B.S i get the forms for withdrawl submit it July 15 and today is July 23. The forms state 3 to 5 buisness days. Guess they changed it to over 5 days lol. Anyways nothings been done. They can expect me Monday morning to drive down to ******* to get my money.

Hello ***, We are sorry to hear that you were dissatisfied with your experience. Your form was submitted on Friday and we contacted you on Monday to confirm some details on the form and it was processed in 5 business days.We will contact you to discuss this further and ensure the matter is resolved.