ComplaintsforTriton Global Communications

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Initial Complaint
30/01/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On January 28th **** I received my 12 year old sons ***** mobility bill that showed a $38.88 data charge. I pay a data block fee on his account so data fees can not be charged. I entered a chat with a ***** representative immediately after receiving this bill and the representative advised me the charge came from Triton Global as a third party. Upon clarification, the representative advised me that this company provides abbreviated dialing codes to participate in games, contests or voting by dialing a specific # code.I have no idea what this means but I looked back on the phones call history and there were no unrecognized numbers dialed. ***** advised if I want to dispute this then to reach out to Triton and provided the contact information. *** attempted to call the number provided for a number of days as well as email with no result of reaching anyone with this company. My son is 12 years old and cannot enter agreements or contracts thus I find this companys business predatory and in addition: the inability to reach an actual person leads me to believe this company is scamming. I would like to dispute this charge and Id like explanation IN PLAIN LANGUAGE what this charge is, how this charge occurred and how to prevent such charges in the future.
Business response
31/01/2024
The complainant called once and emailed once prior to this complaint. Our customer ********************** has reached out and explained the charge. As stated, the complainant's minor child made a charge to an adult dating/chat service. The call actually does not show up as billable in our system, so it seems ***** made an error in charging the call as the user did press "1" to accept the charge. We have advised the caller to contact ***** to have the charge removed, and assisted by providing screenshots showing it was not billable. We have also blocked the phone number from our service so such charges will not occur again.
Initial Complaint
15/01/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have received a bill of $79.98 from teflon communications and would just like to get it disputed. There is no reason for the bill but we can not figure it out through our service providers.
Business response
18/01/2024
This consumer has now been in touch with our Customer **********************. ******* explained the charges and dates. They were for 2 calls to a dating site, one for 9 minutes and the other for 6 minutes. As these were for a sufficient length that the were not unintentional, we will not be reversing the charges. We will however block the consumer's number so they will be unable to access the service in the future.
Initial Complaint
28/08/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was billed 2 months in a row by this company and *** never even heard of them. I have called and left a message and nobody returned my call. 1 month was ****** and this month was ******. I would like this credited back to my phone bill and have my number blocked by this company to avoid this in the future. I have never used this company
Business response
30/08/2023
Our customer tried to reach out to this consumer. They dialed ************** (the number on the complaint above), and talked to a person named ******** who claimed there was no *************************** and no ************************* (name on bill) at that phone number. We verified the number dialed as the one on the complaint, and are unable to action this complaint further.
Customer response
31/08/2023

Complaint: 20528661

I am rejecting this response because:
That phone number is in my name, which I provided in my original complaint. I dont know anybody named ********. These charges were made to my phone in my name
Sincerely,

***************************
Business response
31/08/2023
Please provide us with the phone number to which the charges were billed, not a landline.
Customer response
31/08/2023

Complaint: 20528661

I am rejecting this response because
the phone number that was billed is
************, it is not a land line, it is a number on my account that I did not authorize any charges on.

Sincerely,

***************************
Business response
05/09/2023
Our Customer ********************** has again tried to reach out more than 5 times to the number provided on the bill and the complaint. The message on the phone states it belongs to a *****, not anyone on the complaint.
We have left multiple messages requesting a call back. We would ask the customer to call in to our Customer ********************** at ************ to discuss the charges and a resolution.
Customer response
06/09/2023

Complaint: 20528661

I am rejecting this response because:
I am the account holder. I had ***** disable that phone because you are charging it every month. I am the account holder, please call me at ************
i did not authorize any charges by your company

Sincerely,

***************************
Business response
06/09/2023
We were finally able to discuss the charges with the consumer. The charges were legitimately made by the phone user, as confirmed by the phone owner. While we will not be issuing a refund, we have blocked the phone from accessing the services in the future.

Customer response
06/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
08/08/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Le 5 juillet 2023 10h58 des frais de ****$ ****** ***** sur mon compte de *******. je n'ai jamais fais cet appel, Triton Global est l'origine de ces frais.
Business response
15/08/2023
This consumer has already been in contact with our Customer ********************** and the charges explained to them as they were for a Directory Assistance service accessed by misdialing an 800 number. Per their email to us, the charges are already being credited by their phone company. Further to this, we have blocked the consumer's number from any future access to this service.
We consider the matter resolved satisfactorily.
Initial Complaint
25/07/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
These two charges appeared on my cell phone bill The date of both charges was **** *. I have no idea what they are and I think they are *********** I called the number listed (see attached). It is Triton. They did not answer the phone. I want them to credit my cell phone bill **** ********* *** *****.
Business response
26/07/2023
This charge is for our Directory Assistance service. The consumer dialed n 800 line incorrectly or no longer in service and reached our DA service, where they hit "1" and accpeted a charge for service. However, the call was less than 10 seconds so we can tell the consumer never completed the service and did not receive the new number. Our Customer Service has reached out to the consumer to initiate the process of refunding the charge, which the consumer agreed to. The consumer's number has also been blocked so such charges will not occur in the future.
Initial Complaint
20/06/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We have been charge **** in our phone by triton ********* *********** For service we never purchased
Business response
05/07/2023
No charges were made to the phone number provided. We do note the day after we received this complaint our customer ********************** received a call from a lady with the exact same charges. The customer was infirmed regarding the charge, how it was made, and the service received. ** ****** *** ** ** *** ********** ** **** *** ***** **** **** ***** ** * ****** ******* * *****. The phone number with those charges has been blocked from future use of our services, but the charges will not be removed.
Initial Complaint
13/06/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Jai pas acheter ces application inscrit sur ma facture.
Business response
20/06/2023
This consumer never called our customer service to enquire about the charges, so does not know what they relate to. These were charges for the online purchase of gift cards used for a variety of reasons. The caller must accept the charges by pressing "1" and then receive a pin code to enter online. We can see that the person on this phone number approved the charge and the pin has been used. We note this number has now been disconnected as we tried to call it on numerous occasions in order to resolve the issue.
Initial Complaint
06/04/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Triton global charged the phone number ** ** ***** ******** **** *************) as a third party charge for another company : ******.When contacted, ****** can't find any information or transaction related to this phone number.Triton global also refuse to give me any information about the charge other than the fact that it supposedly come from ******.T**** *** ********* ********** ************* ** ****** ** ******* ***** ********* ********** to charge someone without giving any justification for it, then the victim has to spend a whole lot of time just to try to track down the information about such a charge.I have contacted and talked to 3 companies so many times and to this day I still don't know what the charges are for but Triton refuse to refund the charge.
Business response
06/04/2023
The complainant has been in touch several times with our Customer ********************** and the charges were explained to them. The charges in question were for a company that sells online gift cards. We user of the phone authorized the charge twice, by first requesting it, then responding to a pay-by-phone message to authorize the charge. The gift cards have been accepted and therefore we will not be reversing the charges.

The phone number was blocked from further accessing the service when the complainant first called in enquiring about the charges, ***** *****
Customer response
11/04/2023

Complaint: ********

I am rejecting this response because:

Sincerely,

**************************************************

As stated in my last email to your company AND this complaint : You can tell me all day long that ****** is the company that supposedly charged me but they have no record of such charge.
Either justify the charge or reimburse it.

Business response
13/04/2023
As we stated, we believe the charges were valid, and have confirmation of double opt-in. However for the sake of good customer service, we have reversed the charges. This credit can take up to 3 billing cycles to appear on your statement.
Customer response
14/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**************************************************
Initial Complaint
20/03/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received my ***** phone bill for ***** ** ****, and noticed a *** charge for in app purchases. I know full well the user of the phone line is ******* *** ****** ***** ******* and could not have accepted charges within an application knowingly. * ****** *** *** be refunded and any further attempts be blocked. *** ****** ** ******* ** ********** *** **** ****** ******** ********************** * ******** ********* ****** *** ** ******
Customer response
20/03/2023
Hello,
Charge was on the phone number is ****************. This is the ****** **** number, and it is charged to my account (we have 5 lines on one account which I manage).
thank you,
*****
Business response
21/03/2023
In order to better respond to this issue, we would need a copy of the bill with the charge and the phone number that the charge was made from. Then we can investigate in our systems and with the merchant.
Business response
30/03/2023
We have identified these charges as accurate and have confirmation that the charges were made on the phone in question after acceptance of charge. That being said, I understand the ******* *an be easily misinformed and may accept charges without understanding what they are accepting. Therefore, we have refunded this charge on their phone bill and will block the phone number from further access to the service. This credit may take up to 3 billing cycles to appear on the bill.
Initial Complaint
08/03/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Some charges were added to my ***** account from Triton, which apparently happened on the 5th of Feb.9 transactions of *** **** *** * ***** ** ****We have no traces of any of these transactions. These were charged to my daughters phone which is under my account. Ive searched the phone for any traces and could not find any. I went online and looked at the msg records, still nothing. Triton insist that we did the transaction when I sent them proof we did not. I was asking them to block my numbers so it cant happen again in the future, which they complied but I asked them to reverse the charges and they wont.
Business response
21/03/2023
We have identified these transactions as accurate. The user replied with double opt-in verification, and the credits were used for in-game purchases. As you know, texts can be deleted and removed from history. As requested, all 3 numbers have been blocked from future access to the service, but we will not be reversing the charges as the credits were used.
Customer response
22/03/2023

********** ********

I am rejecting this response because:
I sent you proof that the confirmation messages were never received, thus never accepted. I understand messages can be deleted but the screenshot are coming from my account activity from ****** which we cant temper with and they highlight that no message was received that day. We never accepted the charges.

Sincerely,

***************************

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