Business ProfileforFBC Farm and Small Business Tax Consultants

I have been with FBC as a client for 2 years.Year 1, the accountant filed my tax without ever speaking to me, there were emails back and forth, oddbut I didnt think much of it as my sister had used them for many years.Taxes was filed and CRA decided to audit, not only that year but the 2 years prior because my recent filing had such high deductions. Upon review of my deductions claimed by FBC I found these numbers were fabrications.I reached out to my accountant who did not reply to calls, emails or texts AT ALL.I finally called the office and after being passed to several people a manager assured me they would assign an audit specialist and new accountant for the current tax year (I was advised to not change accounting company during an audit) so ok fine.First audit specialist @FBC: I sent 189 pages of documents all organized, she "lost" them and then transfered to a new department so I was assigned a new audit person Second audit specialist @FBC: was "too busy" for my file and reassigned it THIRD audit specialist @FBC: provides ZERO assistance, and does not advocate to CRA, I can see in my CRA acct thst she simply forwards what I send her as is. There has been ZERO attempt at trying to maximize deductions or process the audit quickly.I am now also being audited for a forth year (last year completed by FBC) because the accountant from last year claimed my deductions for car/home office at 100%. I was informed of this today ". I want to apologize on behalf of FBC as I know that is not something you wanted to hear" I have left SEVERAL messages for FBC managers to return my calls and have got NOTHING!I have been charged several "late filing fees" by CRA because FBC continues to ask for extensions (due to their workload or holiday schedule), my audit has been going on for almost 2 years now and I have had to send FBC the same files over and over in both PDF and printed versions.What am I paying for?! The luxury of audits being triggered by actions of FBC?!

Hi ********,First, we want to thank you for working with us and for being open about your impressions surrounding your experience with FBC. We are sorry that you are feeling frustrated and while it is our policy to protect our Members private information and the communication we have throughout our relationship, we will however, take this opportunity to clarify a few points that have unfortunately been misrepresented in your review.Prior to joining FBC in June 2022, your 2019 and 2020 returns were already under a *** Expense Review (which is different from an audit). We assigned a senior Tax Consultant and a member of our audit team to your account, and in our review of those returns we found the same significant errors in the application of expense deductions. We worked with the *** on this issue but despite our best efforts, they have held firm with their original decision.Regarding the return that FBC did process for you, our quality control and audit team discovered some items that required an adjustment which were also flagged by the *** for an expense review. We have been working with you to gather supporting documentation to finalize the adjustment. Again, this is not an audit and there have been no fines assessed to your account by the *** related to this return.We have worked diligently with you and have provided you with the *** guidelines on what you can and cannot deduct. Unfortunately, due to previous errors in claimed deductions, you are more likely to be flagged for a *** expense review in the future.Our supervisor has been in touch with you to address our concerns and our team stands ready to support you with your tax needs.