Reviews

Review Details

• Review fromRoyal Vape c

  Date: 24/08/2025

  2 stars
  We had security shutters installed on July 23rd, 2024. Everything went fine initially. But then, on June 9th, one of the roller shutters suddenly dropped and stopped working completely out of the blue. This is extremely disappointing, especially considering weve had roller shutters from a different company at other locations for over 10 years without a single issue.They came and fixed it, but then unbelievably in the first week of August, the same shutter broke again with the exact same problem. It came off its hangers due to what is clearly a cheap, flawed design.We called to explain that the exact same issue has happened again, just a month after they supposedly "fixed" it. And now they want to charge us again? Thats unacceptable.Very poor quality and service. Not recommended.
  

  Security Shutter Ltd. (SSL)

  Date: 26/08/2025

  Hi *******,Thank you for taking the time to share your experience (again). As explained in SSLs response to your ****** Review on ****** 25, 2025, for legal & ethical reasons, SSL cannot alter a warranty retroactively.The shutters for Royal Vape were installed on July 23, 2024; a discount was applied & the first repair was completed under warranty. Unfortunately, the ****** request occurred after the warranty period had expired. Royal Vape received SSLs Warranty Terms via Deposit Invoice D5339, Deposit Receipt D5339, Final Invoice *************** #********.Under Canadas Competition Act (s.74.01(1)(c)), changing warranty terms for one customer could be considered deceptive. To ensure ********************** our warranty terms disclosed on all SSL Quotes, ******************* must be applied equally to all customers.SSL Warranty ****************** include: 1-Year Labour Warranty on new **************** projects 1. PRODUCT WARRANTY: ****** with manufacturer terms, valid only with normal use as per specifications 2. WARRANTY REQUIREMENTS: SSL requires ************* documentation of installed & functioning products to validate claims. SSL reserves the right to photograph installed doors for business purposes.3. EXCLUSIONS: Misuse, Obstructions, Structural Interference, or Unauthorized Alterations 4. PAYMENT TERMS: ********** services not included SSL honored the first repair under warranty at no cost, but cannot extend coverage beyond the agreed warranty. To make an exception for one customer would undermine fairness & could breach consumer protection laws.SSL APPROACH TO RESOLUTION: While we cannot accommodate Royal Vapes request to retroactively extend or alter warranty coverage, we did:1. Complete the first repair under warranty, at no cost.2. Provide clear repair options for post-warranty service.We remain available to assist with any repair services at standard post-warranty rates. As a BBB Torch Award for Ethics recipient, SSL is committed to fairness, ************************** because fairness matters, and every customer deserves equal treatment under the same terms.Securely yours,Security Shutter Ltd.
  

  Security Shutter Ltd. (SSL)

  Date: 26/08/2025

  Hi *******, Thank you for taking the time to share your experience (again). As explained in SSL’s response to your ****** Review on August 25, 2025, for legal & ethical reasons, SSL cannot alter a warranty retroactively. The shutters for Royal Vape were installed on July 23, 2024; a discount was applied & the first repair was completed under warranty. Unfortunately, the August request occurred after the warranty period had expired. Royal Vape received SSL’s Warranty Terms via Deposit Invoice *****, Deposit Receipt *****, Final Invoice ***** & Receipt *********. Under Canada’s Competition Act (s.74.01(1)(c)), changing warranty terms for one customer could be considered deceptive. To ensure fairness & compliance, our warranty terms — disclosed on all SSL Quotes, Invoices & Receipts — must be applied equally to all customers. SSL Warranty Terms & Conditions include: 1-Year Labour Warranty on new Supply & Install projects 1. PRODUCT WARRANTY: Aligns with manufacturer terms, valid only with normal use as per specifications 2. WARRANTY REQUIREMENTS: SSL requires photo & video documentation of installed & functioning products to validate claims. SSL reserves the right to photograph installed doors for business purposes. 3. EXCLUSIONS: Misuse, Obstructions, Structural Interference, or Unauthorized Alterations 4. PAYMENT TERMS: Additional services not included SSL honored the first repair under warranty at no cost, but cannot extend coverage beyond the agreed warranty. To make an exception for one customer would undermine fairness & could breach consumer protection laws. SSL APPROACH TO RESOLUTION: While we cannot accommodate Royal Vape’s request to retroactively extend or alter warranty coverage, we did: 1. Complete the first repair under warranty, at no cost. 2. Provide clear repair options for post-warranty service. We remain available to assist with any repair services at standard post-warranty rates. As a BBB Torch Award for Ethics recipient, SSL is committed to fairness, transparency & consistency — because fairness matters, and every customer deserves equal treatment under the same terms. Securely yours, Security Shutter Ltd.

• Review fromPercy R

  Date: 23/05/2024

  5 stars
  ************* did an incredible job with attention to detail and correcting mistakes done by a local rollshutter company that did the initial installation. This local company based their business acumen on greed and no concept of quality workmanship. Sad!Kudos to Security Rollshutter and we thank you.Highly recommend.PB on Okotoks.