Business ProfileforShaw Direct (HO)

Acct#************* I have been calling customer service since our third month of service asking them to explain a +$*** "Amount of Previous Invoice" ****. I have been promised these documents by email or hard copy. I have been waiting for a supervisor follow up call for * years and have currently been waiting for * weeks since my last call. December ****, 2023 our services were cut off. I spoke with a customer service representative, the second one after the first one wouldn't accept my proof of payment, I explained that it was within my rights to ask for documents proving monies owed as a ******** consumer, since they were different from my own. I have never missed a payment since our services started. He put me on hold to talk to his supervisor and said they would delete the $*** from our account as they were unable to provide documents from that long ago. I said I was willing to pay current amount for services owed for December and was not looking for free services. They turned or services back on ad I was transferred to a different depart for non related discussions. Our next bill Dec/Jan **** shows Amount previous is still +$****** our Current Charges $-*****. Jan/Feb **** Previously owed $****** with Current Charges $******... $***** late fees. I now want not only an explanation with documental proof I would like all the interest I have paid for the last * years.