Business ProfileforJPS Furnace & Air Conditioning

SALES Due to the failure of my furnace, I purchased a furnace from *** on March ****, 2023. Unfortunately, I was booked in for hip replacement surgery on April *** so the furnace would need to be replaced quickly.?I informed the salesman that I wanted a furnace like the one I had which was a mid-efficiency furnace. ?I was not provided with any information on their furnace options nor what was included in their furnace package. He did show me the difference in their heat exchangers verses other furnaces on the market.?I was informed that the sales documentation would be sent by email. Some information was sent but I did not receive the sales invoice.?After several requests I received the sales invoice on July *, 2023. WARRANTY ?When I reviewed the invoice, my furnace was not covered in the *** Warranty. When I brought this matter forward, I received the following responses:On July **, 2023, the Sales Manager stated and I quote As for the lifetime heat exchanger warranty, during that time we were changing furnace models for our Value option and the previous one did not have the lifetime heat exchanger warranty as the model you got does. What I'm thinking happened is the customer package that you received was not fully updated at the time but I will make sure that you get the right one sent to you asap.On August *, 2023 the Vice President sent an email which stated and I quote I will make sure you receive the warranty documents this afternoon. To date, March **, 2024, I have not received the warranty.EXHAUST LOCATION FOR FURNACE ?With a mid-efficiency furnace the exhaust exits through the chimney. However, the salesman ordered a high efficiency furnace which meant that the exhaust would exit through the side wall of the house which I was not informed about. As mention by the Sales Manager there were two venting options; one being out the east wall exiting on my deck and the other out the south side of the house. Either option was included in the installation purchase price. The salesman decided it should be located out the east side of the house. The installation gentleman installed the * pipe * feet to the south of my back door on my deck and it sticks straight out ** from the house. It, is located approximately * feet from my table and chairs and sits under my kitchen window. I was very upset when I was shown the location of the exhaust. After my surgery I met with the salesman and the service manager to find out how they would correct this issue. Option 1 - I was told it would cost me $****** plus gst to run the exhaust pipe 14 feet to the south of the door or Option 2 - they could relocate the exhaust over a storage area in the basement which would exit on the south deck where is there are no windows or door. This option would cost me $1,200.00 plus gst.?I was actually informed by the Sales Manager that there were two options for the location of the exhaust which I have listed above. As I was not informed of this initially, I honestly thought the exhaust would be going up the chimney like it did for a mid-efficiency furnace. ?On July ** 2023 the Sales Manager said and I quote For the placement of the venting, this was the best suited location that would meet code as well as the only feasible location since there was no access in the adjacent room due to a very large amount, of personal belongings. At no time was this issue discussed with me as I would have had the storage cleared for the installation of the exhaust pipe on the south side of the house.?When this matter was brought forward to the ** on August *, 2023 he stated and I quote: In short, there are no viable options for a relocation of venting. Although the first option was approved by the Service and Sales Managers at the cost of $****** he had taken this option of the table. He did not address the Second option for $******** for the exhaust to be vented through the storage room. I again reminded the ** that there is not a door, window or stairs on the upper deck on the south side of the house. A perfect location if I had been asked! However, the ** said the matter was now closed. No matter what was discussed through emails and as he would not call me, he would just say the matter is closed.ISSUES FROM THE FURNANCE EXHAUST ?On April *rd, 2023 I notified the salesman that my back metal screen door was completely frosted over which was due to the location of the exhaust from the furnace. ?I informed the Salesman that depending on the direction of the wind the exhaust goes across my back door and my kitchen window. ?In January of 2024 my metal screen back door was frozen shut which was due to the exhaust from the furnace. On 3 occasions I had to use a hair dryer to defrost my back door so I could open it. This is a safety issue but it does not appear to matter to *** as the exhaust location meets code. ?Depending on the direction of the breeze or wind the exhaust sets off the motion security light so I have not been able to engage the security light as it would be on all night.?The odour and noise from the exhaust is awful.?The exterior seal of the exhaust pipe is coming apart from the house.?Due to this issue, I informed *** that I would not call the *************** for an inspection and permit as I wanted the exhaust relocated completed before the inspection.As a senior citizen it was upsetting news that my furnace had to be replaced but to be undermined by ************************* the ** of *** Furnace and Air Conditioning it made matters even worse. This issues need to be addressed by *** and at their cost.