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Business Profile

Property Management

Keystone Grey Corp.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/06/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 29, 2025, Keystone Grey preauthorized a debit to withdraw $8,960 from my bank account with less than 2 months to acquire said funds no breakdown of the charge. Owners were not nformed of what this charge was for, and no written communication was provided to explain it. I've owned my condo for 12 years and have never had a special assessment without documentation of what it is regarding. When I attempted to contact Keystone Grey, I discovered their Help Desk phone line had been shut down, leaving no accessible way to get information. I submitted questions via their Resident Portal and also reached out directly to their Managing Director [**** ******]. His response was rude and dismissive stating that he would not be answering my questions in the portal, despite my repeated and reasonable requests for clarification and communication **************** a single woman responsible for 100% of my financial obligations, this unexpected debit with no transparency or justification has caused me significant stress. I also suffer from anxiety, and being left in the dark about such a large charge has caused extreme emotional and financial ********* date, I have received no written explanation for this charge, no invoice, and no effort from Keystone Grey to accommodate my situation or provide the basic information any homeowner is entitled to.Desired Outcome:1. A formal written explanation of the $8,960 charge 2. A clear breakdown of the answers to my questions submitted in the portal 3. A written apology for the way this matter was handled, particularly the tone and inaccessibility experienced 5. Training for his team on the duty to accommodate under the Canadian Human Rights Act 6. Assurance that no further charges will be made without documented notice and explanation I believe this conduct reflects a pattern of poor communication, lack of transparency, and disregard for the wellbeing of residents.

Keystone Grey Corp. is NOT a BBB Accredited Business.

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