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Business Profile

Oxygen

Linde Canada Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oxygen.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:30/04/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 7, 2023 we returned two tanks we were leasing. We asked that the contract - which expired on February 13, 2024 be cancelled. Regardless of this request, we received an an invoice for the next year lease in February of 2024. We called on the date the invoice was emailed to us and provided the number of the *** for the returned tanks. To date, a credit has not been issued for this invoice and we are "robo" collection calls and emails.

    Customer Answer

    Date: 05/06/2024

    Good Morning:

    I continue to receive collection calls on this invoice.  This morning I talked to the Linde invoicing department and they again indicated that they will escalate the matter.  I asked for a manager's name and phone number and was provided with the following:

    ************************* - ************

    ****************************************************

    I have sent an email to ************** and left a voice mail.

  • Initial Complaint

    Date:26/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I chose this year to end my lease on a single gas cylinder as I did not want to renew my lease. I was late on the payment as I was deciding if I wanted to renew it. I called the company to explain I didn't want to renew and was told I only have to pay for 2 months as the lease period had already started and I owe for 2 months. I called accounts receivable many times requesting the corrected invoice to be mailed to me so I can pay it and close my account. However, each time I called I was told to wait for a few weeks for a new invoice and to pay that amount. This happened numerous times and I was being billed the full amount each time I waited for the invoice to be sent. I spoke to the woman in accounts receivable and she acknowledged she was the one who spoke to me before and she would email the "invoice department" for the updated total and to again wait for the invoice to come by mail. The second last invoice I have received had a finance charge attached since they haven't received my full payment and my account was in arrears. This has been extremely frustrating since I just wanted to pay the 2 months like I was told I was liable for. Out of pure frustration, I paid the full year lease plus the finance charge and I emailed the accounts receivable person to close my account. No response from accounts receivable, cannot speak to anyone calling the ***** numbers many times. I forgot to mention the gas cylinder was already returned by me to the local distributor and I received a slip acknowledge of its return. I still have the paperwork. So I just paid for another year lease for a cylinder I don't even have in my possession. Very unprofessional.

Linde Canada Inc. is NOT a BBB Accredited Business.

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