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Business Profile

Not Elsewhere Classified

Canna Cabana

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:22/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My last few experiences with Canna Cabana have been ********* day I went into the store and purchased 3 items. With my membership discount the total should have been around 14 dollars. I was charged 27 dollars and after checking my receipt my membership discount wasn't applied. One of the items I purchased were Boveda humidity packs which were completely expired. They were so dry that it could be snapped in half. These packs are supposed to feel like a soft gel is inside. It would take a long time for these to expire which means that these have not undergone any quality control. The box with the rest of them was not taken off the shelves after.Another time I purchase Nugz wraps. These are hemp wraps with glass filters. They came to ***** dollars each pack. The next day I went into the store and was charged ***** for each pack. On the receipt it showed a total of 3.98 dollars for a deposit fee. When I asked the employee serving me I was told some items have a deposit fee. I contacted the company on their website and after several enquires, emails and over 3 weeks later I was told the manager has been informed, to go into the store and someone would refund me. I went into the store at my convenience and the employee called the manager. The manager said he knew nothing about it. I showed the employee my receipt. It has been close to 2 months now with no refund or solution.I have ordered products online which are completely different from what is delivered. I once ordered 3.5 grams of a flower product and was sent a vape cartridge. When I asked about it they said that they didn't even have the flower product in the store but was being advertised online. There are many cases of this on their website.

    Customer Answer

    Date: 22/07/2024

    My email is ***********************

Canna Cabana is NOT a BBB Accredited Business.

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