Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday October ** 2024 around 4:30 pm ,I went to Village Honda Dealership ,and I spoke to **** ******* salesman,I saw a CR-V Honda and I was interested in buying ******** asked me how much I could give as a down payment I said $**** ,He told me it was ok for me to give half and the other half when I come and pick up the vehicle ,I said its ok ,So I paid $**** on Saturday but the salesman never explained to me that if I canceled the application, the money would no be refundable, then I sign for the $**** not knowing that I would not get my money ************ didnt check my credit first to see if I was eligible for a vehicle in the following week, they called me to tell me that I was approved for the car they told me to go ahead and put the insurance on the vehicle and get ready for Thursday to come and pick it up and sign the paperwork. The whole time they was putting pressure on me.October ** I called them to cancel the application and they told me if I cancel the application They would not give me my money back,I would lose my $**** dollars and today November 4th and I havent head anything from them. Thank you.

  

  Business Response

  Date: 05/12/2024

  On October 26th, the client purchased a vehicle from Village Honda. Subsequent to the purchase, the client provided new insurance information (attached). However, on the day of pickup, the client unexpectedly informed us of their intent to cancel the deal (attached). Village Honda had already completed all necessary services to prepare the vehicle for the clients purchase. Unfortunately, the client did not complete due diligence regarding their insurance. Despite our preparations, the clients cancellation on the day of pickup disrupted the transaction. We have informed the client that their deposit can be applied towards a more suitable vehicle that aligns with their insurance requirements.

• Initial Complaint

  Date:20/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered into a contract to purchase a new vehicle from Village Honda. A bill of sale (see: ************************ was signed by Village Honda and ourselves and a money order was provided as per the amount owing on the bill of sale (see: *************************************** 20 days post finalization of sale and 16 days post vehicle acceptance, an email requesting an additional $**** was issued to us (see: Emails*************************pdf). The email specified a payment was missed; however the bill of sale (see: ************************ and provided Bank draft (see: *************************************) shows the transaction is considered finalized against monies owed. The request to pay additional funds, was promptly rejected by us (see: *******************************pdf). Having met all obligations listed under the contract, the contract having been fulfilled with vehicle pick-up; in addition to the timeframe elapsed combined with the multiple reviews taken place with Village Honda; we do not consider as a customer we hold ongoing liability for ********************** accounting errors after-the-fact (post-sale). Village Honda are currently withholding the remaining goods paid for on the attached bill of sale (see: ************************. Namely line items ******** $****** (floor mats) and Back Panel $****** (rear panel). They have imposed deadlines for payment of monies they claim they are owed and have notified us of an intent to pursue Collection Activity against us (see: ***********************, sent with *********************************). In addition, we have received an insinuating email from the General Manager with offers to compensate us for inconveniences if we pay claimed monies (see: ****************************). Actions by Village Honda continue to escalate, despite our referral to their being no outstanding sums between the signed bill of sale and attached bank draft provided. Item Receipt_Plates.pdf is for payment of costs for vehicle license plate.

  

  Business Response

  Date: 27/06/2023

  Good morning,

   

  The client is well aware that the monetary value is still outstanding but if refusing to co-operate with us. The original finance manager was on holidays and the finance manager who did the delivery for the client forget to collect the remaining $****. Please feel free to call me to discuss this matter in detail as all the documentation is correct provided. We acknowledge we made an error in not collecting all the funds and we provided the client an option for his inconvenience to have to come back to the store to pay the remaining balance.

  Customer Answer

  Date: 27/06/2023

  
  Complaint: ********
  
  I am rejecting this response because: how can a balance be classified as outstanding when funds owed match funds paid?
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 28/06/2023

  We have all the receipts of the transactions that have been concluded. If the client can provide something different that has all the numerical adding up to the total.

  

  Business Response

  Date: 28/06/2023

  We have all the receipts of the transactions that have been concluded. If the client can provide something different that has all the numerical adding up to the total.

  Customer Answer

  Date: 29/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  The signed contract, to which parties are bound once signed by authorised representatives included the total payout figure and the monies owed were settled against this.
  
  As per my the basis for initiating the complaint, it is our view that we are not liable for what is now very clearly a Village Honda accounting error. The costs on their accounting statements (*********************************************) were updated on the **** of May which postdates the sale finalisation and vehicle pick up. This clearly demonstrates an attempt at rectifying an error which is supported by the bank draft having been cashed on the **** of May and paid on the **** of May ****************************************************** evidence as presented shows that we satisfied all our requirements of sale, and after the fact, the account has been updated to add a balance owing after the transaction had been finalised.

  Village Honda continue to withhold the outstanding goods paid for under the contract.

  Sincerely,

  *******************************

• Initial Complaint

  Date:26/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Honda Odyssey from ******* Honda, AB *** ****. ******** ***** ***** my wife ******* tried to start the car ** *** *** ***** *** **** *** ****. She called me to say the vehicle would not reverse. Also in going forward, the car was going slow the dash was registering 1km then slowly works up to 3km. She was unable to use the vehicle. I called Honda ******* and they booked the car in for ********* ***** ****. The car will neither go forward nor reverse. We called ******* Honda who said since we have a comprehensive warranty in the vehicle, we could use Roadside Assistance to tow the vehicle to the nearest Honda dealership. The tow truck towed our vehicle to Village Honda.The next day, I got a call from Village Honda asking me for our vehicle's maintenance records. The lady I spoke with, *******, said it was a transmission issue and has we done anything to the transmission. My reply was no as we had just our based the vehicle. She proceeded to tell me that it would cost ********* ******* said since they are Honda should they not have it? But they still were requesting it. ******* called ******* Honda who said all ****** wide Honda dealerships would have access to the vehicles maint records. I later got a call from a mechanic whom I told that we had comprehensive warranty. He said he needed the maintenance records or we would have to pay *******. He also was asking what work we had done? Another mechanic told ** that work was done at 50,000km on the vehicle. However it turned out to be a regular transmission maintenance.Our warranty requires that we have a replacement vehicle if work being done takes more than 5 hours. Village Honda has had our vehicle since ***** ***** *** ********** *** ***** *** ** *** **** ** **** * ******** *** ****** *** ****** *** ** ******* ***** *** ******* ****** ********* ** **** ** ***** * * ****** ******* *** *** * ******** *** ** ******* ***** * **** *** *** ******* **** ****** *** *** **** **** ** *** ****** ******** ** ** ******* *** *** We have not heard from either Village Honda or ******* Honda. Messages we have left have not been returned.******* called Honda **************** and spoke to ***** yesterday ***** ***** ***** gave her Case # ********. And said it would take up to 5 days for the resolution team to get to me however given that we needed a vehicle ******* ** *** ****, she was going to forward the call to another department which would help with a "replacement". She ended the call leaving ******* confused as she had thought she was going to be redirected. ******* decided that ***** may have meant that someone would call her back. No one has.******* called Honda customer service today and spoke to *****. Who tried to put her through to Honda to no avail. She ended up giving ******* the number to Village Honda. The lady who picked up the phone said they did not have any vehicles on hand. ******* ********* ***** *** ******** *** *** *********. She said *** our service manager was not available and his manager was out of the country. ******* ****** *** **** ***** ********* ** ** *** *** **** * ******** ***** *** ** ********* * ******** ******* **** *** ***** **** ** **** **** *** ******* *** ******* *** * **** *** *** It has been very inconvenient to say the least. ** **** **** ************ ******** *** ********** ** ******* **** *** ** *** ** ****** **** ** * ********* ********

  

  Business Response

  Date: 16/05/2023

  This message is a response to the complaint submitted to the BBB under I* ******** by *********************.

  His vehicle was towed to our facility on ********* ***** ***** ***** upon arrival we opened a work order for the complaint **** told ** that the vehicle is not drivable and a check emission indicator light is on, the * light is flashing, its running rough and its not accelerating normally. 
  Within 20 minutes one of my technician,pulled the vehicle from our que of repairs and proceeded to diagnosed it, his findings were as follow:
  multiple *TCs store in A/T system
  p0756 shift solenoid valve B stuck OFF
  p0757 shift solenoid valve B stuck ON
  p0805 two-way clutch actuator valve stroke sensor a/b correlation
  p1715 two-way clutch actuator valve stroke sensor a/B short
  PEN*ING *TCS
  p0613 TCM processor malfunction
  P1A4* TCM incorrect combination of clutch engage 2
  drained ATF
  collected only 2.2 liters of ATF
  no external leaks found
  vehicle have no recent or previous service history
  spec is 4.3 to 4.5 of ATF
  transmission is 2 liters short of ATF
  and possibly damaged the transmission.
  tech refill transmission with 4.5 lire of ATF
  cleared *TCs and road test, vehicle will not shift above 1st gear
  will require transmission replacement
  
  

  
  

  Customer Answer

  Date: 16/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I have one more request which I believe is important.

  *************************** from Honda ****** spoke to my wife *******, and he mentioned that the transmission issue with our Honda was unlikely. It makes us feel that the vehicle which was sold to us had issues with it which Honda ******* was not aware of. In order to put our minds at ease, my wife and I are requesting that:

  1. Apart from fixing the various issues with our vehicle as well as the transmission issue as Honda has agreed to do,

  2.  Honda should complete a thorough look over and servicing in our vehicle. From the business's response, the vehicle was a trade-in and it could have other serious issues that *** arise.

  I believe that this should be at no cost to **. The issues which arose has nothing to do with our running of the vehicle.  Also our vehicle was with Village Honda since ***** ***** Long periods went by of ** contacting Honda *******, Village and ****** with absolutely no response from them. My wife reached out to them about a vehicle to help in her day-to-day activities with the children to no avail. Lastly, *************************** informed my wife approval was given for repairs to proceed on *** ***; it wasn't until yesterday *** **** that we were contacted. 

  I believe that given the above, and the nature of how the issue arose, Honda's treatment of us, and the likelihood that a future major mishap *** occur, asking Honda to agree to number 2 is in order and should be at no cost to us.
  
  Sincerely,
  
  *********************