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Business Profile

New Car Dealers

Fish Creek Nissan

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 2025 Nissan Pathfinder from the dealership in December 11th, 2024. The finance manager at the dealership is absolutely rude and i am feeling like being discriminated for what i am asking for. Initially he said to me that there is a cost of maintenance and insurance and i said i understand so give me paperwork which he didnt give me. He said i will get them at the time of signing. As soon as i bought the vehicle i found out that my auto insurance is covering me for the products like extended warranty, value of vehicle, and accident and health insurance. So i asked him to cancel them and his answers were like you cant do it, you signed papers, its kot my job to do it, its between you and nissan canada, not my responsibility. He has never responded to any my emails including the void cheques that i have emailed him. Such a shame in the sales industry particularly the *** the dealership and the finance manager, the general manager is dealing with the situation. I have got the confirmation from Nissan Canada that it has been cancelled and the dealership will refund the amount straught into the loan so when i asked about it, the finance manager said he doesnt know about it and if it is cancelled, it is cancelled. Its not my thing and i am not going to answer anything about that and have a good day. Is this the way someone should be answering the questions? I am feeling like discriminated for my race and color and the way the situation is handled as if it was from someone local person, the treatment would have been different is my belief. I am looking for refund on for the amount of $5000 and for that i am getting rounds and rounds from Fish creek nissan and Nissan Canada. If this situation is not handled, i will definitely go to consumer court for resolution.

    Customer Answer

    Date: 06/01/2025

    Hi ****.S.

    I have not received a copy of cancellation. However i have received a confirmation from Nissan Canada with a case number that it has been cancelled and i can provide that case number to you. When i asked the finance manager at dealership, he didnt even bothered to check his emails when i asked and he said its not in my hands. Its between you and Nissan Canada to get the refund. I said Nissan Canada saud to me that dealership will refund you, he said sorry i cant help you here and said you are good to go and have a good day.

    the case number is *******. I had conversation with the Supervisor named *******-*************************

  • Initial Complaint

    Date:25/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased used Chevrolet Tahoe on march 8 2024, magic inspection sheet had everything checked off as in good working order, no leaks or defects with lights. Upon thurough inspection on march 12 2024 by a certified GM technician. There was leaks at the rear pinion diff seal, front pinion diff seal, vacuum pump for brakes, transmission cooler lines, engine cooler lines, and an internal indicator for the signal light not working. Upon bringing it back to the dealer the service advisor assured me 1 day for all the repairs. March 14th I made numerous calls to try to get ahold of anyone in the service department and they refused to speak with me. At the end of the day the used car dealer (usaf) called me to tell me they are not going to do any of the repairs even though he admitted to the leaks, and also admitting to the shotty workmanship in there service department. After telling them that they signed a amvic form stating that the vehicle had no leaks and no defects. He said he would get back to me about what they are willing to do. The following day the salesman called me back and told him to give them a quote as for I can do the work myself and I would charge them shop rate and parts. They refused the quote and said they changed there mind and they would fix it and it would be completed by the following Friday march 15 2024.I was patient and then called them today on march 20 2024 asking the status on my vehicle. They told me they are waiting on parts, I checked with multiple locations around ******* and many dealers had all the parts as per iwas told by the used car sales general manager that they are going to put oem parts back on the vehicle.i have been finally able to reach *********** manager (***********************) and he states that they are putting aftermarket (cheap) parts on the vehicle which I was not aware of. We agreed that they would use GM parts and now they are denying that. The amvic inspection I felt was a reputable inspection that is to be done properly.

  • Initial Complaint

    Date:12/01/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an offer on a used vehicle at Fishcreek Nissan. The ** ******************* texted that he would prepare the paperwork and arrange with his Used Car Manager ******* a time for a vehicle inspection with my mechanic. When I did not hear back from anyone emailed the Salesperson *************************. He emailed me that the vehicle has been sold to someone else. We had a verbal/text agreement in place. How can they sell it to someone else? I would like the original terms and vehicle. ******** is a photo of the text from the **. Is this not binding?

Fish Creek Nissan is NOT a BBB Accredited Business.

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