Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Crowfoot Dodge Failure to Provide Second Key as Promised Dear *********** am filing a complaint against Crowfoot Dodge, located at 20 Crowfoot ***************************** 3S7, regarding a broken promise made during the sale of a vehicle.On March 21, 2025, I purchased a Land Rover Range Rover Evoque from Crowfoot Dodge. The salesperson, ****** *******, clearly stated that the vehicle came with two sets of keys. This assurance was a key factor in my decision to purchase the vehicle.However, after the transaction was finalized, I was only provided with one key. When I contacted the dealership to request the second key, they denied ever making such a promise and refused to provide it.I believe this is a case of misrepresentation and poor business practice. A second key is a reasonable and expected component of a vehicle sale and is essential for both convenience and security. The cost to replace a missing key for this vehicle can be significant.I am requesting that Crowfoot Dodge either:Provide the second key as originally promised, or Reimburse me for the cost of obtaining a certified replacement key.I respectfully request your assistance in helping resolve this matter fairly and promptly.Sincerely,********* ****** ****************************************** Phone: ************ Email: *********************** Date of Purchase: March 21, 2025 Vehicle: Land Rover Range Rover Evoque Salesperson: ****** *******

• Initial Complaint

  Date:15/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a 2024 Dodge Ram Warlock that was defective from the second we drove it off the lot. Weve tried to take it back to Crowfoot where over the phone they promised me theyd take it, switch out the defective parts and would return it within * business days. So I drove 2 hours back to ******* to take it there and when they got there, the Sales Manager ******* played **** and said he never promised anything and yeah, theyd look at it but he couldnt say if theyd be able to fix anything. I feel **** to and they are not honouring the total warranty at all. I wish Id never bought the darn thing.

  

  Business Response

  Date: 05/12/2024

  We are very sorry to hear of your frustrations with your new vehicle purchase. The vehicle was booked in for service to have electrical issues Diagnosed and repaired on ******2024 . When the client arrived, we had a conversation that the vehicle would have to be diagnosed to determine the cause of failure  Once diagnosed, we would order and replace the required parts/software as needed under the manufacturers warranty at no cost to them .  As this problem was intermittent and not evident at all times nor could be pinpointed to a specific part, I was unable to make any promises for a repair completion of * days .  While very possible this could happen, I could not in good faith make that promise to the customer that I could not honor. As the client  had already had another dealer attempt to repair the issue with no resolution, they decided it was best that the other dealer continue their diagnostics relative to our dealer starting from scratch . The client did not leave the vehicle for repair and took it back to the dealer which was closer to home .  If you still require any assistance with repair, i would be happy to assist .  ***** ****** , Service Manager .

  Customer Answer

  Date: 09/12/2024

   
  Complaint: ********
  
  I am rejecting this response because although ***** was amazing and was honest and upfront with me in dealing with the 2024 Ram, ******* - the Sales Manager, was absolutely not. He was ***** and **** to me not only on the phone but to my face directly.
  
  Thankfully, there are people higher up in the food chain than ******* and I eventually got into contact and had a meeting with ***** ******* - the Dealer Principal for this dealership, who apologized to me directly for my experience and actually TOOK BACK THE ******* COMPLETELY. Gave me a nicer 2025 instead and did everything he could to make up for the awful experience I'd had.

  Now, is the truck they gave me perfect? ****. The catalytic converter broke. Apparently, it's happening in a lot of Chrysler's 2025's. I took it to the dealership though and they're handling it - like they should be, with no run around. Just honesty - like anyone who is a normal human would expect and also appreciate at the same time.
  
  I am okay with closing out this file - NOT because of ***** (even though, again - ***** was wonderful)...but because of ***** ******* and the lengths he went to to help me. THAT is what will make me a happy, returning customer - to HIS dealership at Renfrew ********************** though. I'll never, EVER go back to Crowfoot Dodge EVER again. ******* deserves to be fired for his behavior. If I were his manager I'd be embarrassed to admit it. There's no teaching that one any new tricks. He's done. Let him go. 

   

  Kindest regards,
  
  ****** ******

• Initial Complaint

  Date:02/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 14th I brought my 2010 dodge Ram to crowfoot dodge. I had no brakes and a bunch of dash lights that had turned on and a broken calliper bracket. I spoke with the service rep and she stated that the found several issues and the cost was $6500 to repair the truck. we the discussed what need to be fixed. that was the brakes and the lights and the calliper bracket, nothing else was to be fixed other than these items.Me and her agreed to a price of no more than $3000 dollars for the repairs over the phone as it was all I could afford at the time. She orders the parts need to fix the truck insisting they could have the truck fixed asap and for around the $3000 ***** I spoke with her again on Tuesday and the parts were still out on order then again on Thursday I again asked about the cost she insured me again about what we agreed on. She called me Friday stating my truck was done but breaks were still not working and the truck needed a master cylinder I explained I need the truck that weekend and would come and get it.She then informed me that the bill was $*******. $974.84 more then we verbally agreed on.I got the truck home fixed it myself. Then drove the truck ****km to work on November 23 I noticed a loud noice coming from my brakes.I go out to look and the bolts they had installed for the calliper bracket one had fallen out and the other was very loose. I called dodge and asked for the service manager *********************** he acted like it was not a big deal that my brakes had almost fallen off. He booked me in to the **** **** Chrysler to see if it was their fault and fix the brake issue. My truck was unusable from Nov 24 to nov 28th. My truck is a work truck and is payed .95cents a km and with it broken I lost $1140 in revenue. ***************** Chrysler did fix my truck and gave the bill back to crowfoot dodge. I payed $974.84 then agreed on lost $1140 revenue. Truck was still broken after paying *******. Sent out with loose bolts causing a very dangerous situation.

  

  Business Response

  Date: 02/12/2022

  ****************** came to see us due to needing brake work repairs, much of which was required to correct damage he did trying to do the repairs himself. When we diagnosed the vehicle we identified nearly $7000 in parts/labour required. In speaking with the Advisor there were approximately a dozen conversation between the customer and the Advisor where he authorized a repair to be performed, then shortly after would call back to call back and change his mind. During this back and forth he did agree to repair a fuel rail pressure sensor, however once we completed the work he called and said he no longer wanted it. The work had already been performed and is noted as job 4 (J# 4) on page 2 of the ******** invoice. The cost is noted as $0 as we covered as 'internal', a copy of a work estimate for this job is also ******** noting the repair is $1,791. Ultimately we did the work he requested, and much more at what became our own expense. The customer did address the $3,900 invoice with us when picking up his vehicle, however our Advisor states she did inform the client of the cost and due to the additional work incurred at our expense we had no room to further reduce his pricing. Some period after the vehicle was returned to the customer he called about a bolt coming out of his caliber during his drive to ****************. A lot of wear and tear can happen on a 957 KM drive however we advised the customer to take the vehicle to the local ********************** dealer and that we would cover the cost of his repair. The work order for $579 that we paid is also ********. Long story short, although we appreciate the difficulty not having a work vehicle presents, we are already out the cost of a significant repair that the customer would not pay for and are not in position to cover any loss of time. If the customer has business disruption insurance that would be the proper avenue for him to seek compensation.

  Customer Answer

  Date: 05/12/2022

  
  Complaint: ********
  
  I am rejecting this response because: I never agreed to the fuel pressure sensor being repaired not once did I say that you guys should do the work this is a lie. A lot of wear and tear on 957km seem like a bad statement to make you guys sent a vehicular out of your shop with loss bolts obviously there need to be more quality control or training. The bill was never suppose to be over **** dollars as me and the advisory agreed on a number of times.
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:18/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a defective vehicle that I purchased brand new for my family. The entertainment system has never worked and I have brought it in multiple times for service to fix the many, many issues. None of those have resulted in a solution which is communicated to management and yet nobody at this dealership, specifically sales manager **** and service manager *****, follow up with next steps. I am constantly leaving voicemails and emails and told someone will look into it and give me a call in a few days and it never happens; or nobody is ever in the office or around their phones. If I'm told a manager will be present at my appointment to ensure the issue is handled properly, day of, that manager is nowhere to be found. If I'm told to book an appointment with someone to try to fix the issues, that person isn't there when I arrive for the appointment. If I'm told a diagnostic of my vehicle was sent to Chrysler and management and someone will be in touch with me to review it, nobody contacts me. This dealership has the worst customer service of any dealership I have ever dealt with, Chrysler or otherwise and it's become quite clear they hope I just give up trying to hold them accountable for selling me a lemon of a $70,000 vehicle. They know it's an issue but leave it to me to take time away from my family to chase down anyone who is willing to take my concern seriously. Perhaps poor public reviews will get them to care a little more and step up to the plate?

  

  Business Response

  Date: 18/08/2022

  Thank you for the feedback but there is nothing to comment on - there is an issue with the customer's vehicle which is under warranty. Unfortunately ********** has come out with a few 'fixes' for the problem but to date these have not resolved the issue. Each time they have advised us a new fix is available we have brought the customer back but these solutions have not worked. We have applied to ********** to have the system replaced but the factory has denied that option. At this time we are caught between an unhappy customer and the manufacturer of the vehicle and are waiting for the manufacturer to gives us more alternatives. We appreciate that the customer is disappointed but her complaint should be directed to ********** as they manufactured the vehicle and are completely in control of a solution for us to fix the problem. I also appreciate her frustration with our perceived lack of communication, but until the manufacturer provides us more information we have nothing new to share or do for her.