Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction was December 10, 2024 Dear BBB,I am writing to file a formal complaint against CMP Automotive Ltd., a dealership in *******, *******, for unethical and unprofessional sales practices.I recently placed a deposit on a Hummer and was working with a sales representative, *******, to finalize the financing. During this time, I made multiple inquiries to ensure the vehicle would remain available for me to purchase, and I was reassured by the dealership that it was secure.Despite these assurances, CMP Automotive Ltd. sold the vehicle to another customer while my financing was being processed. When I followed up, I was informed that there are now no Hummers available for purchase. This conduct is deeply concerning and reflects a lack of integrity in how CMP Automotive Ltd. operates.I am highly dissatisfied with how this situation was handled. CMP Automotive Ltd. failed to honor its commitment after accepting my deposit and displayed a disregard for transparent and fair business practices.I request the BBB to review this matter and hold CMP Automotive Ltd. accountable for their actions. I also seek guidance on what steps I can take to resolve this issue and prevent similar occurrences from affecting other customers.Thank you for your time and attention. I look forward to your response.Sincerely,****** Gnatovski ************ *****************

  Business Response

  Date: 02/01/2025

  Hi ******,

  Thank you for reaching out. As discussed previously without an approval in place we are not able to formally get a vehicle from another dealership. We can hold for a short time which we did.  In our communication we did let you know if the vehicle sells to someone else, we can't hold it. Unfortunately, we still do not have an approval and without the vehicle available it leaves us with limited options. Due to your unsatisfactory experience with our dealership, we recommend dealing with a local dealership in the future as us continuing to not live up to your expectations seems to not be helping the situation.  We appreciate the opportunity and hope you are able to have a better experience at another dealership in the future. As soon as your deposit was requested to be returned, we gave it back.

  Thank you,

  Customer Answer

  Date: 03/01/2025

   
  Complaint: 22719232
  
  I am rejecting this response because:
  Thank you for your response. While I appreciate your time, your explanation fails to acknowledge the commitments made and the negative impact of this situation.
  1.Assurances Provided:
  Throughout the process, I confirmed multiple times with your sales representative, *******, that the Hummer I placed a deposit on would remain available while financing was arranged. I was repeatedly reassured it would be held. Despite this, the vehicle was sold to another customer without any notification, leaving me no chance to explore alternatives.
  2.Approval Misrepresentation:
  While I understand formal financing approval is necessary, it was never communicated that my deposit and ongoing discussions would not secure the vehicle. This lack of transparency is unacceptable and erodes trust.
  3.Dismissive Resolution Attempts:
  After speaking with the *** I removed my negative review, giving CMP an opportunity to rectify the issue. When no Hummers were available, I offered to purchase a ******** Lyriq under the same terms. Instead of meaningful action, I received vague responses like my team will look into it and no follow-up, despite multiple attempts on my part.
  4.Customer Dismissal:
  Your suggestion to work with another dealership does not address the unprofessional treatment I received. A dealership representing Kaizen Automotive Group should prioritize goodwill and customer satisfaction, not deflect responsibility.
  
  Final Statement:
  It is clear that CMP Automotive Ltd. is unwilling to address this matter or restore trust. While I will not pursue further dealings with CMP, I urge Kaizen Automotive Group to reflect on this incident. Building strong customer relationships requires transparency, accountability, and integrityqualities that were glaringly absent here.
  
  Sincerely,
  
  ****** Gnatovski

  Business Response

  Date: 07/01/2025

  Thank you for getting back to us on this.  With the amount of issues there has been I think it is better to not continue any type of business relationship, going back to the first truck that was ordered/purchased and then had to be given to another customer later, then the corvette being ordered and then cancelled, even though another purchaser was provided at a later date, there is more issues involved with a cancelled order, from time involved to pricing when changing buyers when a vehicle has been ordered at another price and we had to keep the vehicle at the store for a couple months extra for storage for the new customer, this still was not ideal.  Then to this situation where I have not found anywhere where we guaranteed an unlimited time for availability, the vehicle never is to be purchased until the approval is complete.  Some of my staff feeling attacked by you, I just do not think it's in anybody's interest to continue a business relationship as advised by my previous general manager as well on this. It could be the distance as well.  Due to the number of issues there has been on both sides, I don't think it would be smart for us to sell a lyriq to you, and I do not think it would be smart for you to buy a lyriq from us.  I asked my team to look into it to see if there is anything that could be done on the lyriq side and they said there wasn't anything based on what needs were expressed to them as far as timelines expressed by yourself etc as trade would have to be shipped and then new vehicle shipped etc. These are some of the reasons dealing locally might be in your favor.   

  Customer Answer

  Date: 13/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have no desire dealing with CMP either and I am not even speaking with any of your staff. 
  
  Sincerely,
  
  ****** Gnatovski

• Initial Complaint

  Date:13/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early May 2022 my ********************************************************* refrigerant and was diagnosed by ********** to have been caused by a malfunction compressor. A new compressor was installed and after a few months the problem of low refrigerant again resurfaced. Thinking it was only a minor leak in the system, the refrigerant was filled locally. After about a month or thereabout the sign "low refrigerant, a/c off" again reappeared. On 11th October, 2023, the vehicle was brought to ********** for diagnostics and the cause was determined to be a faulty part in the compressor, the one installed on May 19, 2022, some 17 months ago. I am told a new compressor is now required.The compressor discarded in May ************** excess of 25 years and being Cadillac parts, the current 'malfunction' compressor should at least last a reasonable length of usage time, certainly not only 17 months, unless sub-standard parts were used and that is not the characteristic of ************** to use poor quality products. Although the current compressor was installed on the vehicle for 17 months, the vehicle was grossly underutilized, travelled only **** km during that period of time. The vehicle was only doing a couple of short trips, most of the time it was garaged. Because of its minimal usage, the leakage of Freon was not glaringly noticeable, thus the delay in discovery and follow through with this complain.I have written to the General Manager of ********** in similar vein as above and ******************, the ***************** Manager replied stating that the Manufacturer's warranty is only for 12 months and there is nothing they can do about it. The manufacturer is Four Seasons and the part # is 58956.I feel the current compressor is a defective unit that passed their quality control unnoticed and that the company should cover the cost of its replacement as in warranty.

  Business Response

  Date: 19/12/2023

  On May 20, 2022, the client came in to have the compressor replaced. As the vehicle is a **** Cadillac Deville the manufacturer **************** no longer manufactures the part.  An aftermarket part from Lordco was put in which comes with came with a 1-year parts warranty only. Client was back to the dealership twice while the part sill had warranty but there was never a mention of the a/c not working. If the client would have returned to CMP during that 1-year warranty for the a/c blowing warm, we would have been able to get the part covered under the parts warranty. Unfortunately, the client did not come into CMP for the a/c blowing warm until October 13, 2023, which is almost 6 months past the manufacturer's warranty.  

  I have attached the copy of the replacement compressors, the 2 other service visits during his 1-year parts warranty and his last repair order for the diagnosis of the a/c not working. 

• Initial Complaint

  Date:05/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was stolen in Feb, and CMP said that they would be able to do the mechanical and body damage on my car. I was supposed to bring it in March ** but that would have left me all weekend with no vehicle. The lady at the counter said it wasn't safe to drive and it needed to be parked but i can be there first thing Monday morning. So April * i brought it in, and after 10 days they still didn't even have it in for diagnostics. There was a code concerning the fuel emission system. CMP had my car for a month i received the call May *. When i arrived the vehicle hadn't been detailed from the theft, second set of keys didn't and still dont work, it was leaking alot of fluid which i was told was "normal" from the back end of my vehicle. There was no check engine light when i got there, i had my car back 8 days, that following Saturday i ended up stranded in ******* parking lot with a vehicle that wouldn't start, same codes coming up and they said it wasn't their issue and the issue its having now isn't their fault. I have since been without a vehicle

  Business Response

  Date: 06/06/2023

  This 2017 ***** was repaired in our body shop after was recovered by police. The delay in repairs was caused because customer wanted the vehicle written off but insurance ended up fixing it. We couldn't start repairing the vehicle without authorization. **************************** authorized a rear bumper repair and basic clean. We fixed whatever insurance company authorized ** to do and paid for. ***************** will only provide a customer 1 key and not 2. If *** was expecting more from insurance, then I'd recommend  reaching out to them. The engine light was repaired under special coverage that GM put on the vehicle. It was fixed and tested. I understand from the complaint that the engine light came back. We would need to diagnose it in this case and see what the issue is this time. If it's related to the original issue that we fixed then the repair should be covered under warranty. If the issue is different then customer would have to pay for diagnostic and repair out of pocket. 

   

  Customer Answer

  Date: 06/06/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  that is the silliest response I have ever heard in my whole entire life! Why would I ask an insurance company to write off a $****** vehicle over a check engine light? The same codes that it has right now, or the exact same clothes that you guys sent me a $**** bill for. As you will see it in the picture attached, I was looking for a cash payout for the body damage of the vehicle, but the mechanical stuff still needs to be fixed. As it wasnt originally  

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/06/2023

  The attached email is showing that *** was trying to get a cash settlement which delayed the repair of the vehicle.

  The mechanical issues are not from the theft/accident and therefore aren't covered by insurance. If customer would like ** to diagnose the issues then we can. There will be a cost associated to the repairs unless the issue is related to the repair made under special coverage

  Customer Answer

  Date: 06/06/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  it wasnt a cash settlement for the whole car it was for the body damage to the vehicle. The lift gate and EXTERIOR damage. Not the whole vehicle.

  no, however. I am looking for a cash settlement for the lack of effort and business educate that CMP put on my vehicle and towards me. 
  

  End of the day, vehicle wasnt fixed to par and for that in some way this should be made right  

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from CMP used car sales They said the car was in good condition and was inspected They gave me the inspection sheet Since buying the car I have spent $******** on repairs I tried calling the sales manager twice, left messages Called the sales person twice (**** ********) i believe, left messages They did not return my messages I took the car to **** ***, and ******** **** to have the car repaired The service advisor (******* *****) at **** said she would contact the sales manager at CMP for me She said she sent them 3 messages with no response The car cost $****** The repairs are just about $**** I feel I was mislead with this purchase I bought this car for my 18 year old son and it has been nothing but a disappointment to him

  Business Response

  Date: 23/02/2023

  This vehicle was inspected by our licensed technician in accordance to ***** rules and regulations. At the time of the inspection, the vehicle was found fit and safe for the road. It happens that a vehicle breaks once in possession of the customer, but unfortunately we can not foresee what could go wrong.

  We will reach out to the client to go over his issues

  ****