Reviews

Review Details

• Review fromAkash D

  Date: 09/07/2024

  1 star
  Avoid this company at all costs. I booked CVL for moving 1 bedroom apartment from ******* to *******: - They delayed their move three times, and every time they had a new excuse. - Took some advance payment and informed earlier that the remaining would be paid at the time of delivery in *******. But then later asked for 100% payment when they came with the truck in ******* and threatened to not take stuff if I didn't pay up. Of course, the advance would be non-refundable in that case. - I interacted with Rachel *****, and she was very rude and unprofessional, and knew nothing about customer service. She was pleasant before I paid advanced money. - I had a little more luggage than estimated. They refused to take any additional stuff even though there was plenty of room in the truck. After a lot of requests, they finally agreed with premium charges. In the end, I ended up paying three times more than the initial estimate. They are ******. Avoid this company.

• Review fromOrkhan A

  Date: 03/02/2023

  1 star
  Unfortunately, this company overcharges; they apparently consider themselves a mono-moving company across ******** provinces. That being said, they disregard everything, be it "fragile" indication on carton boxes, handling properly porcelain vases, or even carrying accurately wooden items. If these charges (at least $5,000) could at least be reasonable enough; no, 85% of the items arrived damaged! A computer screen looked like some liquid poured over the whole surface! One had to buy a completely new one! Did they apologize and offer to compensate the extra spending cost? Of course not! All they do is "pretend" to understand a frustration caused by the fact that one overspends money, which does not grow on the trees, by the way! Suitcases were properly closed and locked prior to being given to couriers; it seems that one handled all suitcases by throwing them like ***** or balloons, because all the locks were cracked and all the bags were half-open! All the carton boxes looked like they were constantly under water, while being moved/shipped! The porcelain vases were broken in pieces! Actually (laughing out loud!), the vases were broken into halves! Can you imagine, how to feel, when you see a jigsaw puzzle, instead of a beautiful vase! One could go on and on and on, but the bottom line is: this company is ABSOLUTELY NO PROFESSIONAL, when it comes to transporting valuable goods/items! Frankly, I am not going to be surprised, if all the items are damaged, while being moved within the same city of the same province! You can be on the phone with them for hours, you can express your anger and frustration, you send the pictures of damaged items and what happens next? They demand a proof of the paid invoice, even though it is established that the services were already taken care of! They make you wait for at least 3 months and in the end - offer you $10! You cannot even afford a meal on this money! The company needs to provide a decent insurance to clients! Return 50%!!!

• Review fromAnn F

  Date: 28/11/2022

  1 star
  DONT USE THIS COMPANY!! Every piece of furniture was damaged! They don't disclose all of the Added costs such as I you have more than 5 steps you pay more$$. The delivery crew to our destination unloaded the truck but did not move the items where they needed to be placed- everything went into the main area! These people were LAZY! They delivered the shipment Earlier than our closing date( which was in a different province) so we had to store it and move it again! The contact person at this company was constantly making excuses - THEY WILL HOLD YOUR CONTENTS until payment is made including extra costs that they never told you about prior to picking up your items. Go elsewhere!! pay a little more and get a professional company!!