Business ProfileforCalgary's Best Moving

This complaint is being filed after 6 months of multiple patient attempts followed by multiple unfulfilled Calgary's Best Moving (***) promises to close a $2877.02 ********* claim for 'the repair' of goods damaged during a move. CBM was legally responsible for the care of our home possessions from the time they were picked up at our ******* address, stored in a CBM-rented storage unit, and delivered to our new ** home address. Our CBM Booking Confirmations confirm our choice of "$50,000 Replacement ***************** ********* coverage for our possessions. On CBM's Booking Confirmation were the three additional statements: "Your move is fully insured and best of all we guarantee satisfaction"; "We offer our 100% Satisfaction Guarantee!"; and "Put Simply, if We Damage it, We Fix it!". CBM staff presented the Bill of Lading at the end of an exhausting 10 hour move-in day with several damaged goods identified in need repair. *** had incorrectly filled out the Declaration of Value Section on the Bill of Lading by including CBMs minimum liability coverage of $0.60/lb rather than the $50,000 Replacement Value Protection ********* coverage we had asked for and was confirmed on the CBM Booking Confirmation. On ***** *****, a deadlined request for $2877.02 payment phone call, ************* by end of day ***** ***** was made/sent. This ask respects the 'quoted repair cost' not 'replacement' of damaged goods that would be covered under the '$50,000 Replacement ***************** ********* requested and confirmed on the *** Confirmation Booking. *** ***** ***** suggested possible upcoming proposed settlement offer is based on *** minimum liability coverage of $0.60/lb and is "'a little over $300.00 with a deductible of $250.00' and it will be dealt with 'in a timely manner'".