Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:27/01/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2024, I contracted Global Moving Logistics to handle my relocation from ********, **, to *******, **. My belongings arrived in ******* on June 25, 2024. Unfortunately, during the move, several of my items were damaged. Based on the condition of the box containing the broken itemswhich was deformed as though it had been droppedI believe this damage was due to mishandling by their team.On June 26, 2024, I discovered the damage and immediately notified their Senior Relocation Specialist, "**** *.," via text message, as he had provided me with a phone number for correspondence. "**** *." responded with the following message: "Plz send whatever you have by email.. I'll forward it to claims department."On June 27, 2024, I followed up by emailing photos of the damaged items to ******************************** as instructed. However, I have not received any acknowledgment, response, or resolution from the company since then. Despite sending multiple follow-up emails, texts, and calls over the past several months, I have been completely ignored. Every phone call to the company has either gone unanswered, resulted in a disconnected line, or been directed to a voicemail system that has not been set ***** is now nearing the end of January 2025, marking nearly seven months of silence from Global Moving Logistics. This lack of communication and failure to address my claim is both unprofessional and unacceptable. I have made every effort to resolve this matter amicably, but the companys complete disregard for my concerns reflects a troubling lack of accountability and respect for its customers.

• Initial Complaint

  Date:20/12/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November, 27, 2023 For Delivery by Dec.1 at the latest. Actual pick up was mid morning Nov. 28 and Delivery ended up being Dec.3 later at night. Again they knew it was for a senior. We were quoted 2000$ all in, Paid $2822.85. When I had spoken to different moving companies I was looking for Room to Room pick up and delivery, that did not happen. It is now claimed they do not move boxes or larger items except furniture. This was an important service being it was for a senior and I have some back issues as well. I also was looking for a delivery date by Dec.1 due to help with packing and unpacking. I was promised all these things and was spoken to very kindly to get my business. The dispute is the way we have been treated, the lack of communication, lack of service, broken and damaged furniture at drop off. Then out right rudeness in dealing with us once they had our stuff, we had to be cordial just to ensure our items were delivered. The business has offered us $150.00 which does not cover the days we had to change because their delayed pick up or the fact we planned days off work to have delivery then no one was around to help unpack. They scratched brand new furniture right in front of me. Some furniture didn't even sit straight after delivery and had to be thrown out. Global Moving Logistics claims furniture we were paying to have moved was severely damaged before pick up and did not happen at delivery - which is false my single senior mother had just purchased brand new furniture that had never been moved before. Now it is scratched up and gouged. One desk went into the dumpster because it couldn't be salvaged. Her Bed was missing parts that luckily my husband was able to by new parts too but it also was severely scratched.The Unit number is ******. I just don't want others to also go through the stress we have went through especially my mother, it has been super stressful. Exactly why we got movers to reduce stress had I know I would have Uhauled it

  Business Response

  Date: 20/12/2023

  The client moved her items from the house into the garage, most likely damaging them. When our movers picked up the furniture, there were major scratches and dents to which they made note of on the contract. Client contacted the company with pictures and the company explained the policy as well as the nature of the damages, wherein we are not liable. 

  Small scale damages have a liability of $0.60 cents per pound after a $350.00 deductible which the customers claims do not render under. 

  However, despite this fact, we have offered the client a settlement refund of $150.00 for the inconvenience. 

  The client claims that we have given her guaranteed dates, however, this is not true as we do not guarantee dates for delivery and this is completely unheard of in the transportation industry... especially during winter months. 

  We have done our best to accommodate this client, including an offer of settlement but she does not wish to accept our offer. 

  Customer Answer

  Date: 20/12/2023

   
  Complaint: 21032220
  
  I am rejecting this response because: They are lies, first of all as I have said many times and my mother is my witness, I was guaranteed a delivery by Dec.1 at the latest with a pick up date of Nov.27th. I also called back to confirm that with **** before booking. If that was not said amongst other false promises I would not have booked. The communication was lacking and apparently still is lacking between even the people who work for the company. We did not have anything moved to the garage but boxes. We had not moved any furniture into the garage that was done by the movers. The page I have of the damaged household goods ie. Dinning room table, chairs, desk, bed under condition of these items at origin nothing is written, it contains has no information about being "severely damaged" this is another lie. They were not damaged, they were brand new, put together in the house by the store. I actually watched a mover take the padding off the table and scratch across the concrete, I warned him to watch what he was doing and he kindly told me ***** mind your own business! Yes I watched your mover wreck things in front of me. They are the ones who damaged the items, they were in perfect condition beforehand. THIS IS ALSO ON YOUR WEBSITE: ********* will provide you with door to door and room to room service so that you dont have to move a muscle." When asked about this I was told actually, we don't do that. THIS IS WHY WE GOT MOVERS!

    I am not accepting any of the information because the company is telling lie after lie. $150 does not cover broken items, stress they caused or changes in planned departures, missed work or lack of help or compassion. This was the original email sent to various people in the company and again no communication about any of it until I said I was going to the BBB.  I am attaching the original email.

  Sincerely,

  ******

  Business Response

  Date: 21/12/2023

  If the customer is rejecting then there is nothing that we can say that she will not reject. The company will not blindly give money to customers who claim things got damaged when they were damaged before hand. 

  Customer Answer

  Date: 02/01/2024

   
  Complaint: 21032220
  
  I am rejecting this response because:
  Clearly, global moving logistics doesnt listen to their customers and only listens to movers with no proof that there was prior damage I have proof there was no damage and global Moving logistics is ignoring all my claims I would like compensation of $500 that doesnt even cover the stress or the damage to the furniture but then I can put this aside and move on with my life.
  Sincerely,
  
  *********************************

  Business Response

  Date: 03/01/2024

  Our movers have no reason to lie as they do not financially profit. However, you do. You have moved your shipment in the garage, in the process damaged it. Our movers have noted it onto the contract which you have signed. Furthermore, the pictures you are sending in of the before, does not show the prior condition of the furniture. If you have rejected our offer, then you have rejected. Continuously harassing us will not change it. 

  Customer Answer

  Date: 03/01/2024

  I am unsure how to proceed. The information they are giving is incorrect. I have my mother, sister, neighbours, a friend who stopped by to confirm that we did not move any furniture into the garage prior. They seem to be stuck on this. Also the 2nd sheet doesnt have my signature because I was not present when it was filled out. The original sheet I signed and was present for shows no damage to any furniture. Also the 2nd sheet contains all the outside furniture , which was all brand new this year and non of the damaged furniture.

  Where do I go from here. This has been a nightmare of an experience. Also on the website it does state they do room to room and when delivering said no and stacked it all in front room.

  They are clearly lying and not willing to work with me now they have our money to right anything.

  Customer Answer

  Date: 03/01/2024

   
  Complaint: 21032220
  
  I am rejecting this response because:
  I will be seeking further assistance with this matter. You clearly do not listen to your customers especially once you have their money. We have proof from many people we did not move any furniture into the garage like you say. We have neighbours and friends who stopped by who also have nothing to gain by telling the truth. Also the paper you claim I signed does not contain my signature. The original form I signed before getting on the road shows zero damage to the now damaged furniture. The 2nd form filled out after I had to leave to get to ******* especially do to the day delay is not signed. The one stating outdoor furniture which was brand new this summer, was pre damaged. But it is not that furniture I am pointing out as damaged. 
   I will seek further assistance, I feel your company is very backwards in how you deal with customers, payment shouldnt be given till everything is received and looked at, maybe more care would then be given.

  I will be pursuing further measures 
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:23/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired moving company to pick up our items in ********* on Monday April ** and had a confirmed delivery date to our new home in ******* on Friday April ****. Our quote was $******** based on **** lbs. We ended up paying $********, the company claims our items ended up weighing **** lbs. Also an extra charge for not booking the elevator in our ********* apartment building. Which was not an option, small building that doesn't allow the elevator to be locked for any period of time. The movers did not have to use the stairs or wait for the elevator, yet we were still charged $******. I tried to dispute this with the lady who sent us the invoice, but they are standing by the charge saying it's the cost because the elevator was not booked and that I had initialed on it. I did initial for the extra charge IF it was necessary, but they did not have to use the stairs or wait for the elevator once. We only lived on the second floor and they had full use of the elevator with no disruptions. The business committed to providing us a "stress free, don't move a muscle, room to room service", according to the confirmation email and their website advertisements. This was not the case, our belongings were to be delivered on Friday April **, then not a word from the company, our items did not arrive. After hounding them, got a date of Monday May *, items didn't arrive until Thurs May **** No one from the company contacted us, we kept waiting for a phone call or email, we had to call everyday asking where our stuff was. We also ended up spending money buying new work attire as we both started jobs on May * and our work attire was in the moving truck. Upon delivery, everything was dumped in our living room, not room to room as promised and left a huge mess of grass, dirt, cardboard, tape and no care for my hardwood floors. I emailed the company explaining our frustrations and asked a manager/owner to contact us with an explanation and some compensation. No one has contacted us.

  Business Response

  Date: 13/06/2023

  Hi ****,customers who dont book an elevator are subject to an extra fee because relocations in buildings with no elevator require movers to work under a certain pressure and the time to complete move is also more than those that do have an elevator which the company has to pay and nearly all moving companies have this policy.I hope you understandthat this is a company and not a charity,hence any expenses related to your move will be charged to you and not paid by the company as a donation. As per you,the weight of your shipment was NOT ****lbs but more, so thats why your invoice was more than your quote.You were more than welcome to fill out an inventory form to get a better quote which would have prepared you with budgeting.Since we are transportation company,unlike a pizza delivery or ******,we do not guarantee our delivery dates. even ****** where prime is available to get guaranteed deliveries for an extra cost, we too can do that but unfortunately,  you didn't pay us.You have booked and paid us for only $******bs which is the cheapest rate in the market for consolidated services. Meaning that your shipment is not express,rather it gets put on the truck with other shipments and then delivered.So unless the truck is full,it will not leave.We offer door to door and room to room service on the pickup end.Again,room to room service for boxes on the delivery end is not available for the basic quote. It is only available at an extra rate-which you did not pay us.We explained to you on delivery that if you still wanted it,it would be more than what you have paid us already as it is an extra service.We have not contacted you as we don't believe that a compensation is needed for your complaints because your complaints are not relevant as you are complaining about services you didn't pay for nor request.If you call 3 moving companies and request the services that you are complaining about,they will offer but also at an extra rate. 

  Customer Answer

  Date: 15/06/2023

   
  Complaint: ********
  
  I am rejecting this response because:There were no options provided to us for an "upgraded moving experience". As per the emails and what we were told over the phone, and your website, we were supposed to have all the options provide. Room to room and a "stress-free, don't move a muscle" experience, you are seriously grasping at straws here. We understand the elevator key would be ideal for a smooth move, but again, that was not an option in our building. Being charged for every single item for the added expense of using the stairs is ridiculous as it was NOT an issue. The movers did not have to wait for the elevator once, never used the stairs once,nor did it add any time to the production of the move out, so we do not agree with the over charge and would like this refunded. We also understand our items weighed more than we had anticipated, we were not offered to fill out an itemized list for a more accurate quote never mentioned that option or sent us any form. Our biggest complaint is the LACK OF COMMUNICATION from the company.Delays in delivery can be expected due to filling the truck with other families, which one of our wardrobe boxes had written on it "******* family to ********", so luckily someone was paying attention and we still received our box, and issues during travel are a possibility. However, our issue is NO ONE CONTACTED US AT ALL!!! We had to wait daily to see if our belongings would show up, not one person from the moving company communicated that there were delays in the delivery date. This is unacceptable and we are not going to be bullied into backing down because the company believes we received a "good deal". **************** and respect should be the companies priority, ensuring all customers are satisfied with the service provided, which we are not. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 16/06/2023

  I don't think you go into a restaurant and ask them why they serve an x food on the menu for an x price... I am honestly unsure why you are complaining. The reasons you are stating doesn't make sense. Please claim a small claims court if you are still dissatisfied. BBB doesn't do anything for your concerns as we have already done everything.

  Customer Answer

  Date: 22/06/2023

   
  Complaint: ********
  
  I am rejecting this response because: It is clear you are not understanding why we are upset, even after many emails explaining in detail the issues we experienced and why we are looking for compensation. Not even an apology was provided for the stress and extra money your company caused us. You obviously do not conduct your business with customers best interest at heart. So, I will take your advise and move onto the next step.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Dec 2022 I got into contact with Global Moving Logistics from *******, to move me from ********* (Dec 29) to ********(Feb 1). On the phone I was told:* I would get 30 days of storage and would not be charged if I went 1 or 2 days extra. * I wouldn't get charged unless it was over 5-6 days * I wouldn't have to pay a dime until I got to ********.* All I would have to worry about is that the load estimate is the only thing affecting the quote. I told them I would probably need to have my stuff held until the 1st. I was sent 3 documents, one was box size limits (which was a picture of a small and big box saying don't use the small box), another was box prices, and the other was information about moving ( ex: we dont ship animals.)When they came I had to pay $ **** upfront. I told them I was told I didn't have to pay till ******** and asked if it was a down payment which he agreed it was. So I paid. We got our place and the movers to come on Feb 1. This is when things went downhill. I received an invoice of $ **** in additional fees that were never discussed on the phone nor in any of my quotes on the bill! ($ *** of that was a storage fee and an additional $ *** in box fees.) We never got the chance for them to reweigh (weight was double what the quote was). I didn't want to these additional fees bc of what I was promised on the phone.So they threatened to hold my stuff hostage until I paid. Threatened to take my stuff back to ******* (** they were at my front door at this point) and then charge me an additional $ **** for that, and if I didnt pay, they would start selling everything after 15 days. So I paid in full.Since then I have had damages and am wanting to make a claim. I've called them on Feb * and emailed them on the Feb * however, they have been ghosting me. I recently finally got into contact with them this week but they said they can't reimburse me bc it's not within 10 days of my move. Now they have blocked my email since then. There is more.

  Business Response

  Date: 24/04/2023

  Customers have a window of 10 days to contact the company and file claims for damages. We did not hear anything from this customer with regards to a damage. We sent a claims form to them to fill out and they have filled it out, however, our claims team believes that there are unreasonable damage claims, given the time period that it has take to notify **, we are not confident that we are to be held responsible for these damages. The time frame is suspicious and we cannot confidently agree that the damage happened specifically due to the relocation with our company. For example, the customer is claiming damage that occurred to their motorcycle and bicycle - we do not stack anything on these items on the truck to damage them. In fact they are secured nicely on the truck with the strap, therefore with the way that we handled the items, there shouldn't be any damages. Given that the customer has taken so long to claim damages, it raises questions as to how the items in discussion actually did get damaged. 

   

  Furthermore some items being claimed as damage are labeled as owner packed, owner risk and unknown condition - meaning that our movers did not pack it nor did they open it to see what was wrong with it from the beginning. Therefore, we are not liable to the condition of the items that are inside the box and cannot provide a refund for that.

  We have already explained to the customer that the time frame in which they took to notify ** of damages, nullifies their claim and that our insurance would not accept it. Unfortunately, this is the case as it turned out to be exactly how we explained it. 

  Customer Answer

  Date: 30/04/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  * They did break my motorcycle. It may be helpful if they ask the contracted mover they used (which is a separate thing) for additional photos as HE TOOK PHOTOS of what the bike was like before he picked it up in *******. 
  * If you evaluate the photos of what is broken, those items are in boxes labelled 'Wardrobe Box' that came from Global Moving Logistics and thus where packed by the movers. 
  * Look at attachments as they are all date stamped Feb ******** 
  * I have an email that is date stamped within the 10-day period with no response
  * I have another attachment that states that any damages should be sent to this email: ********************************************* of which I did within the 10 day period
  * I have phone numbers that are date stamped with no one picking up if you need further information I can provide.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:19/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 8th 2022, a deposit of $200.00 was paid to Global Moving Logistics for a move to commence on the 9th from **********. to *****************.. I was told that I had to use cc and was non-refundable if cancelation. Beforehand thru discussions on phone and emails I asked if any extra fees. No, was reply. For ****lbs I was told would price match $1500 with 5% Veteran discount off price, not weight.That evening I received an email (contract) stating extra fees for walking distances from elevators and doorways packing fees, etc.I have pics of what they moved and going to have it weighed. Still packed. Movers showed up with the largest moving truck possible. My belongings filled maybe ****th of the truck.They claim that I had ****lbs of weight. Charged me $2723.70 plus $72.00 for using cc for deposit. Requested to put back on card and I would pay it on bill and no was reply.I gave both movers $197.00 at the end because I felt bad they had a long drive back.The next day I looked around and said no-way is this all ****lbs.I figure they scaled truck first with both ee's out of truck and nearly empty on fuel.Then fueled up before scale and remained in truck as well.I requested the weigh scale and fuel receipts and received no reply.I feel ****** and angry at the unexpected extra charges that I had to pay which I can not afford especially at this time of year.Please help me.Regards,*********************************** **************