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Business Profile

Liquidators

Bianca Amor's Liquidation Supercentre (HO)

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bianca Amor's Liquidation Supercentre (HO)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bianca Amor's Liquidation Supercentre (HO) has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:23/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a rug at the new liquidation center (Bianca Amor). This rug is a complete hazard in terms of the material. It is supposed to be a faux fur material but its a very slippery synthetic material that is very hard to stand on or walk on. It is highly flammable and has a distinct smell of gasoline.I called the store and asked for a refund and was denied. I was forwarded to an email and was ignored. I see no other avenue to bring awareness and get my refund than filing a report.

      Business Response

      Date: 24/07/2025

      Hi ******,

      Greetings!

      It has brought to our attention that you were unsatisfied with you recent rug purchase with us.

      We would like to remind you of our Rug Return Policy which was attached on this response. We have an advertised policy that we do not do Refund but we are giving an Exchange or IN-Store Credit  for resalable and unused items.

      You can return the rug to the store for actual checking and we are very much willing to give you an Exchange or In Store Credit. Our Credit has not expiration and you can use it anytime you are convenient.

      Please see the attached Rug Return Policy.

      Thank You so much!

      Customer Answer

      Date: 24/07/2025

       
      Complaint: ********

      I am rejecting this response because:
      This is not a resolution it is a repeat of your poor customer service. You DO NOT have the right to sell faulty and hazardous products in ******. You also should not be allowed to dictate your choice of refund or not based on a personal choice. 
      refunding a hazardous product should be a non negotiable. I will be reporting your company to ******************* as a buyer beware. As well your  rug has nothing except a store made price on the back. 
      There is no manufacturer so therefore no accountability.
      Sincerely,

      ****** ******

    Bianca Amor's Liquidation Supercentre (HO) is NOT a BBB Accredited Business.

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