Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:31/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  I
  have been harrassed by this company.
  
  MP
  Property Maintenance owner Martin Harriman phone #403-605-8473.
  
  I
  hired them to cut grass prior to 2023.  Each year, Martin emailed me if I
  was interested in fall clean up, another email was sent regarding snow
  removal.  They still came to blow snow without my approval and I emailed
  Martin that I was not responsible for the billing.  
  
  Spring
  2023, Martined emailed regarding the cost of spring clean up, power rake and
  cut, the cost would be over $400 plus GST.  I am a retired senior, I only
  need power rake and grass cut, requested for the quote.  Martin never
  replied my email nor answered my phone. Nobody showed up to cut
  grass .  Another reliable company was hired to cut my lawn.
  
  I
  thought it is a relief from not dealing with Martin.  Unexpectedly, I
  received two emails from Martin in April.  Advised I have hired a reliable
  company to cut my lawn without harassment, would appreciate my name to be
  removed from the distribution list.  Martin acknowledged.
  
  Monday,
  May 13, 2024.  I was washing clothes in the basement and heard people cut
  the lawn.  The company I hired would cut my lawn in the middle of May
  and I keep thinking it was them.  When I walked up to the main floor,
  noticed  Martin was leading the crew to cut my lawn.  He didn't ring
  the doorbell, consulted my consent that Natures Edge Landscapes would cut my
  lawn.  I was shocked, told Martin I would not pay for the grass cut (not
  sure how much)  which I did not order.

  Business Response

  Date: 31/05/2024

  Hello BBB

  My name is Martin Harriman 

  I ran a small lawn care business as a proprietor in Calgary Alberta . Alice Chan (complaint filer) is a former customer. I mowed Alice Chan grass during the 2023 spring summer season .. Alice cancelled her services last year for lawn. This spring I emailed Alison informing I was moving from Calgary and that a new company (Nature’s Edge Landscaping) would be taking over services for my clients .. I also emailed Alice explaining that if she wanted she could book a spring clean up .. 

  Unfortunately due to a communication error on my part Alice’s property was placed on a list of confirmed bookings for a spring clean up .. It was meant to go on a list of “cancelled services” 

  The new company went to Alice’s house and performed a spring clean up. Alice immediately came out of the house angry and yelling at the staff. They realized the problem and contacted me .. I was 5 minutes away working at another customers house . I stopped what I was doing  went directly to Alice’s house and started apologizing.. I instructed the staff to finish the work and leave as quickly as possible . I told Alice she would not receive an invoice for the work, I apologized for bothering and I also expressed we would not contact her again .. Alice has decided to escalate the situation by involving the Better Business Bureau .. 

  Since May 13th Alice  was removed from all email contact lists.. All staff are aware Alice cancelled all services and will not inflame the issue further. I have personally ensured no other issues arise.
  
  No one is intentionally harassing Alice. It was an honest mistake . I have apologized to Alice and I’ve made sure no more contact will be made .. 

  sincerely Martin 

  Customer Answer

  Date: 04/06/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21785355, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Alice Chan