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Business Profile

Home Builders

Jayman MasterBUILT Inc. (Calgary)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Builders.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:25/10/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a home with Jayman Built in 2022. Since then, the follwing is an example of some of the issues we face:1. delayed possession without notice.2. incomplete home on possession.3. over 6 months without a finished bathroom.4. ongoing issues with poor workmanship throughout the home, including;a) insecured and unlevel kitchen b) walls obviously out of plumb c) water damaged base boards d) vinyl flooring lifting and numerous hollows underneath.e) defficient finishing f) damaged tile g) signifigant external concrete cracks h) garage door failures i) incompetent repair work j) keypad and doorbell system failure k) warped finishinf l) insecure wall Jayman has continuously promosed to rectify but after 2 years we remain in the same position.

    Customer Answer

    Date: 25/10/2024

    ****,

    Yes we recieved a warranty but many of the issues, although raised within the warranty remain unresolved.

    As yet we didnt contact anyone other than Jayman and BBB.

     

    Vince 

     

    Business Response

    Date: 05/11/2024

    Good Morning, 

     

    here is an update on file.

     

    There was a delay in the shower repair because of a change in vendor.  Once repaired, ******* chose to not use his shower until the nail pop in the ceiling of the shower was addressed; this was repaired within two weeks of the request.

     

    We followed up with ******* onsite to verify that there was no service for the floor and the countertop.

     

    Kind regards

     

    ****

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