Business ProfileforFlooring Superstores

Flooring Superstore (***) was hired to instal hardwood flooring inclusive of risers in our home on both main and upper levels (roughly **** sq ft). In addition, they installed underlay and carpeting on the lower level.The carpeting, after instal, required * separate repairs, sadly, outstanding issues remain. The *** staff attempted to charge add. $*** for the REPAIR! Addition to the hardwood flooring being damaged by the installers, the material used for the risers was inadequate. The installers attempted to repair the hardwood damage and risers without success. Initially, it was offered that the the riser material be removed and replaced with "a proper product ". When it came time to deal with this, advised removal and replacement was not possible and the risers had to be painted.Not what was offered or agreed upon initially!!! The original hardwood installer refused to return, explaining that the flooring would no longer be a "floating floor" and as such, using required nailing down method, a high probability of future issues.Advised another installer would be contacted. This individual visited the site in Dec/23 and advised cutting out of the existing boards for removal was required and nail down replacement. As monies remained outstanding, a telephone conference call was requested by owner/salesperson. No work (repair work) would commence until payment made. In addition, threat by owner "I'll put a lien on your property". No acknowledgement of the issues!!! Further independent consultation re hardwood, highly recommended NOT to move forth. Same info was echoed as was with the original installer. Info relayed to ***. Number of threats followed by owner and salesperson; placing liens on home or forwarding for collection. Total monies paid reflects *****% of entire combined bills! They have declined accepting & moving forward to collection.Another tactic, enforce a "client release form"! Recent BBB complaints, clearly same patterns/tactics! Shameful!