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Business Profile

Hail Repair

PDR Hail Team

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hail Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 24, 2025, My Rav4 2021 was drooped off to *** facility for Hail Damage Repair that will be covered under my insurance along with the rental of $1500 *** Hail has notified me that the vehicle repair is estimated around 45 days Therefore, Insurance and I aggreged to be in a small vehicle to accommodate the 1500 limit On June 5, 2025, *** has informed me that that there is delay on repair and for me to contact my insurance to cover the expenses of the rental. The Insurance approved the rental extension and maximising my rental coverage for the whole year. New End Date that insurance will cover was JUNE 23, 2025 On June 23, 2025, I was informed by *** Team that there is another delay on repair by their body shop for my vehicle and this will not be done by date promised. As mentioned to the *** administrator over the phone that I had no other way to get around without my vehicle. The *** administrator mentioned that there are cases that the rental was handled by the body shop when it was past the promise deadline with their manager's approval.Therefore she passed the message to the manager and I was also promised that the manager will be contacting me regarding the situation however the phone call from the manager never happened. I had called *** several times and no one had picked my calls and left several voicemails. Until now no one has called me for an update on my vehicle status nor a manager to call me who will be covering the car rentals Today July 3, 2025, I called again and left voicemails to ***. This is very concerning to me. I am not sure if they are still in business and where is my vehicle?This afternoon Enterprise is contacting me to collect the funds from me and I mentioned to *** administrator I have no Funds to cover for this cost Your assistance to contact the *** to release my vehicle along with covering the rental fees to that is currently in my possession will be greatly apricated. Email to *** is attached with this file

    Business Response

    Date: 15/07/2025

    Hello,

    We spoke with the customer the same day you reached out to us (July 3rd). They are now in a rental vehicle at no expense to them (the bodyshop is covering this cost).

    Thank you,

    *******

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was given to PDR Hail team Cal ******* is ********************************** hail damage repairs. My Vehicle was there for almost month hand half. They have damage the back camera while doing the repairs. It was perfectly working when my truck was dropped off. I had called them same day after picking up my truck about this issue. They told me to bring to shop to check which i did. ***** (Operations Manager) had quick look and could no diagnose the issue and told to wait until he talks to the shop. 2 More weeks wait and than he said they will not fix it .

    Business Response

    Date: 21/05/2025

    Hello and thank you for your message. The clients ********************************* for hail damage repairs. Our company fixed the paintless dent repair portion and CARSTAR Springbank completed the conventional portion of the repairs. The client is correct in saying that the back up camera was working prior to the repairs. Both our company and the bodyshop (CARSTAR Springbank) noticed that the camera had stopped working and tried to troubleshoot and resolve it to no avail. The next step in this process is for the owner to authorize a diagnostic at their dealership. Should the diagnostic reveal that the malfunction of the camera is related to the hail storm or the hail repairs, ourselves and/or insurance will cover the cost to correct the issue. We are currently waiting for the client to complete this diagnostic. Thank you. 

    Customer Answer

    Date: 22/05/2025

     
    Complaint: 23285154

    I am rejecting this response because:
    How do I proof this was done during the repairs. This is the excuse not to take the responsibility of the damage they occur . If I take to dealers ship they cant determine the exact cause either . Its just the road accident where you can blame each other. The truck was at their body shop for almost 2 months . Its their responsibility to return my truck in the condition it was given , truck was dirty inside  with black marks all over the place , hail damage was fixed but they ruined my truck. They did not try to fix the camera when I went back . Manager had Quick Look and said will contact the body shop . Body shop refused to check it . Than they ask me to check with insurance and they are the one telling me diagnose . I want PDR hail team to fix it . They were suppose to check the cars before giving back to client and they did not . How dont know which body shop they had sent . PDR hail team dropped the ball to do their inspection after repairs . 
    Sincerely,

    ****** *****

    Business Response

    Date: 29/05/2025

    Hello. We are in touch with this client. As per our last email communication on Friday May 23 as per below. Thank you

     

    Hello ****, 
    Thank you again for taking the time to speak with me and for your patience and understanding as we work to address the concerns youve raised.
    We have scheduled your vehicle for Monday June 2, 2025 at 12:00pm. During this appointment, we will be diagnosing and addressing the issues discussed. As a gesture of our commitment to your satisfaction, a complimentary rental vehicle will be provided for two days while we carry out the necessary inspections and repairs.
    Once we have completed our initial assessment, we will promptly update you on the outcome. If all necessary repairs can be completed during this visit, we will proceed accordingly. However, should any required parts be subject to backorder or delay, we may need to rebook your follow-up appointment. We will keep you informed every step of the way.
    Thank you again for giving us the opportunity to rectify these concerns. We appreciate your trust and are committed to ensuring your complete satisfaction.
    Should you have any questions or concerns, please do not hesitate to contact me. 
    Thank you. 

    ***** *****
    Lead Appraiser

    Customer Answer

    Date: 04/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

PDR Hail Team is NOT a BBB Accredited Business.

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